The mobile revolution sweeping this age is creating waves in the entire service industry. With most of the service providers changing their stance in terms of customer satisfaction and convenience, the taxi services are keen to join the bandwagon. In fact, the recent changes in the landscape of car rental industry are evidently dominated by the mobile bookings and transactions. This evolution of taxi services has widespread impact on the users who can now download a taxi booking mobile app on their device, book a taxi, and make online payments through mobile banking. The entire procedure is simplified by the mobile applications but again, there are certain glitches that must be moved from their functionality.
How Taxi Booking Apps Work?
The scenario in taxi booking services was rather grim before the introduction of mobile apps in this domain. It was hard to book the taxi anytime and from anywhere. However, when cab aggregator like Uber launched its full-fledged mobile app, this issue was completely mitigated. The procedure became simpler. The users can, now, send a request for the taxi through their smartphones. Immediately, they are provided a time-frame for the arrival of taxi at the place where it was requested and then, the taxi reaches well on the stipulated time.
With the success of this model, it wasn’t hard to guess that this technology was here to stay for longer. Many app developers followed the suite and created mobile taxi apps with enhanced features and better functionalities. However, with the multitude of new apps emergent on the play store on a regular basis, users don’t expect them all to be flawless. Hence, if you want better acceptance for your taxi booking mobile app, here are the key features that you mustn’t miss out during the development phase:
Simplify the Signup:
If the design architecture of your mobile app is complicated, you can’t suppose the users to retain it on their devices. It begins with the signup or registration process of the app. It should be simplified and user-friendly. It should ask only the critical information like name, address, phone number, and email id from the users. Even, if you are planning to integrate online payment facility in this system, it should be simple and facilitate customers to make payments through their credit/debit cards or PayPal.
Integrate Automated Tracking:
The customers always prefer mobile apps that minimize their efforts and offer best features. Hence, your app must have GPS enabled tracking system that pinpoints their location. It does not require the customers to mention their exact whereabouts, especially when requesting a taxi in an unknown city.
Real-Time Arrival Status:
The improvised taxi apps must be integrated with the features that provide the estimated time of arrival of the taxi. Such feature helps to track the taxi on a real-time basis and the customers know the exact time when the taxi will reach their doorsteps.
Don’t Let The Customer Waiting:
Save your users from a long waiting time taken by the conventional taxi booking services. You can facilitate them by integrating a notification system in the app. This feature will notify the customer regarding the arrival of taxi. Hence, they need not bid adieu hastily before leaving the place.
Booking Should Be User-Friendly:
The main screen of your app should be easy to access for the users. There should be a search bar to select the desired location for pickup. Moreover, it should also allow desired pickup date and time. This additional booking feature saves the users from resorting to the time-bound bookings.
Transparent Payment Feature:
The mode of payment should be selected by the user and it should be absolutely transparent. Whether the customer decides to pay online or in cash, your app should facilitate both of them. You should also provide systematic fare details depending on the time of travel and cost estimation. This transparency will definitely go down well with the customers.
If the customers can review your services and provide ratings for the same, it will enhance the credibility of your taxi booking mobile app. It should include the ratings for the ride quality, driver’s behavior, vehicle condition, and the complete experience.
Complete Overview Of Past Bookings:
The app should provide a feature to review the past bookings along with the current reservations. This detailed overview facilitates the travelers to retrace the past pickup locations and frequency of booking the taxi through this app. It will also help them to make changes in their existing reservations or even, cancel the booking without paying any charges.
Provide Maximum Details:
To establish the credibility of the app, you should provide the complete details related to the cab and its driver. It should include the name of driver, make and model of cab, vehicle’s registration number, driver’s contact details, etc.
Managing the Favorite Locations:
Some taxi booking apps help the users to manage their favorite addresses in a well-organized manner. Here, they can store the addresses that they frequently visit and manage them according to the current status. They can delete the unused addresses and update the existing ones with complete ease.
Add-On Services with the App:
An app is never complete without several add-on services. These should include a localized call center service number that remains available round the clock. An emergency contact number should be shared with every user to ensure complete security. Furthermore, the app should be displayed in more than one selected languages.
Enhance the functionality of your taxi app with the customizable features like choosing the vehicle of choice, asking for a child safety gear in the backseat, air-conditioning, et al.
The burgeoning online taxi booking space is showing great potential and it should be tapped properly by the app developers. There are many other features that you can integrate into your taxi booking mobile app to make it user-friendly and functional. These may include a FAQ section in the app, referral codes, an emergency button, etc. Keep the options open and always be ready to innovate.