At Octal IT Solution, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable.Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Coverage & Scope

This Refund Policy covers Octal IT Solution’s action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Octal IT Solution does not own or control or of persons that Octal IT Solution does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Octal IT Solution’s websites link.

When Do You Qualify For Refunds?

When you file a complaint to Octal IT Solution, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.

While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

* Development/Post-sales operations has not yet started

* The issues with the project are beyond the scope of rectification/resolution/fixing

* You have not violated our payment terms

* You have not used any information for monetary/business benefits (gained during the course of association)

* The reasons you made are valid/rational/realistic enough to qualify for refund trial

* Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing.

* You have presented all the proofs and evidences surfacing your refund claim

* The claim does not arise from any billing dispute coming from your bank or payment vendor

*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Takes Place?

1. Pre-Refund

* Refund query is processed, analyzed and checked for veracity

* Match the query with the agreeable parameters and valid reference points

* Arrange for refunds in permissible situations and settle fully or partly, as the case may be

2. Post-Refund

* Sign a proof agreement

* Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course

3. Transaction

* The refund may take 7-10 business days to process, after the refund agreement is signed

* You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Changes

Octal IT Solution may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Refund Policy, contact us at [email protected].

What Makes Us the Buzz of Tech Town

Here’s what our business partners say about us.

Ms. Joyce Mesick

Founder, Finding Trusted Care

Project summary: Finding Trusted Care

Octal IT Solution has created a caregiver company’s flagship platform and app. Their resources have also worked on the firm’s website design. Around eight teammates work directly with the client on the project.

  • Budget $50,000 to $199,999
  • Duration May 2022 – Ongoing
  • What They Say? Read Full Review

Mr. Michael Tan

Project Manager, Clarins Pte Ltd

Project summary: Clarins

Octal IT Solution was hired by a skin care brand to build their inhouse claiming system. They used PHP for the development of their project.

  • Budget $10,000 to $49,999
  • Duration Jan. 2019 – Aug. 2020
  • What They Say? Read Full Review

Mr. Ashutosh Walia

VP Gaming, Hungama

Project summary: Hungama

An entertainment company hired Octal IT Solution to develop their mobile app, which was meant to be viewed as a gaming platform for the entertainment industry.

  • Budget $10,000 to $49,999
  • Duration Sep. 2022 – Jan. 2023
  • What They Say? Read Full Review

Ms. Kanchana Gupta

Founder, vLookUp.ai

Project summary: vLookUp.ai

Octal IT Solution has designed and developed a web platform and a mobile app for a mentoring platform. They’ve used React.js to build the web platform and have created the mobile app for Android and iOS.

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