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CRM Software Development Company

We here at Octal offer a variety of CRM software development services that provide incredible support to your business needs. Our developers have a decade of experience and expertise in the CRM development process to strengthen your relationship with customers. Additionally, our reliable CRM software development company offers incredible services to offer your business with desired success.

  • More than 17 years of experience
  • 1500+ projects
  • 700+ happy clients
  • 250+ experts

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Projects Delivered

1500+ Ideas Projects Delivered

Apps Developed

$200M+ Funded Apps Developed

Industry Experience

18+ Years Of Industry Experience

Expert Programmers

99% Certified Expert Programmers

Why Hire Octal for CRM Software Development Services

Using industry best practices and modern technology, Octal IT Solution provides customized solutions based on great knowledge of CRM software development. Having expertise, we guarantee scalability, flawless integration, and improved user experiences. Our committed development team gives client-specific needs first priority, therefore ensuring effective, high-performance CRM in line with corporate objectives. Keep reading as we examine key CRM statistics and trends in 2024. Exploring how CRM software development consulting services are driving sales success, enhancing customer service, and optimizing business operations.

The CRM Software market is projected to reach $89.03 billion in 2024, with significant growth expected in the coming years. The market is forecasted to expand at an annual growth rate of 10.34%, reaching $145.60 billion by 2029, driven by increasing global demand for CRM solutions. In 2024, the average spend per employee in the CRM market is expected to be $25.01, reflecting organizations’ investments in enhancing customer relationship management. The United States is set to generate the highest revenue, estimated at $45.11 billion in 2024, solidifying its leadership in the global CRM market.

All Inclusive CRM Software Development Solutions Types

Our CRM software developers work closely with you ensuring your CRM solutions deliver the functionality users expect and the flexibility required by your business to adapt and grow.

Strategic CRM

Strategic CRM

Strategic CRM is a kind of CRM in which the customers come first in place in the business. It does wonders in collecting, segregating, and applying information about customers and market trends in order to help it come up with better value propositions for the customer.

Analytical CRM

Analytical CRM

Based on capturing, interpreting, segregating, storing, modifying, processing, and reporting customer-related data. Analytical CRM comprises internal business-wide data such as Sales Data, Finance Data, and Marketing Data.

Operational CRM

Operational CRM

Operational CRM is mainly about customer-centric business processes like marketing, selling, and services. This comprises automation such as Sales Force Automation, Marketing Automation, and Service Automation. At Octal we have expertise in ZOHO and Sales Force.

Collaborative CRM

Collaborative CRM

Smooth communication and transactions among businesses are possible via collaborative CRM. Collaborative CRM employs new communication systems such as chat rooms, web forums, Voice over Internet Protocol (VoIP), and Electronic Data Interchange (EDI).

CRM Software Development Services Provided By Octal

Looking for comprehensive CRM software development services. Here is what Octal’s expert developers offer to our clients:

CRM Consulting Services

Here at Octal we are an expert at offering brilliant CRM consulting services. With us, you get ethical, robust, and contemporary CRM services. In case of any query you simply need to consult our CRM software developer to help you with planning CRM integration for your business.

CRM Implementation Services

Proper planning is the most essential thing for CRM implementation along with step-by-step development process and just maintenance services. At Octal IT Solution we have expertise in delivering CRM implementation services with high-end precision.

CRM Development Services

Customers are the most essential part of any business, and here at Octal IT Solution, we deliver services or products and at the same time also maintain maximum customer satisfaction. We offer custom CRM software development to get instant access to customer information.

CRM Mobile Applications Services

Now, it’s a lot easier to connect systems to a number of users, with Mobile CRM apps accounting for a chunk of this investment. If we go by a Software Advice Survey, almost half of all CRM users state that they are accessing CRM systems using smartphones.

CRM Integration Services

At Octal IT Solution we have a team of dedicated and skilled professionals with expertise in CRM software development services and integrating AI into CRM. With us, you get meticulous solutions while we also enjoy the status of being among the most prominent CRM service providers.

CRM Migration Services

CRM migration is useful in migrating other software from other platforms to a CRM software development company infrastructure. With the help of this service strong expertise is delivered with accurate insight. Join hands with us to get professional CRM migration solutions.

CRM Training & Support Services

With us, you get dedicated CRM specialist training and support, and this is a sure-shot way to ensure the success of your CRM initiative. With our training work, we focus on the provision of high-quality, customized training material, training delivery, and support.

CRM Maintenance & Upgrades Services

Our Custom CRM software development company gets you the best kind of support services for a wide range of products and releases. With us, it’s easier for you to stay on your current, stable releases via the next decade and beyond sans the necessity of software upgrades.

CRM Customization Services

We make custom CRM systems with all the important features that you’d find in enterprise-level CRM software development. By helping businesses keep customers and boost sales, these tools help businesses reach their goals.

Benefits of Hiring Octal as your Next CRM Software Development Company

There are numerous amount of benefits of using Octal’s CRM software development services. Here is what you can get by opting for octal for your expert development.

Scalability

Scalability

Hiring a committed software development team offers entrepreneurs the first benefit in terms of helping you to scale your CRM software development services as required. This flexibility allows businesses to adapt changes, supporting growth and enhancing operational efficiency.

Engagement

Engagement

Customer relationship management in different sectors like banks, become more interesting and interactive thanks to banking CRM software development therefore turning the process into a fun activity.

Increase Productivity with AI

Increase Productivity with AI

Your teams may do much more when AI is included in your CRM software development process. That’s so because AI may identify tendencies you might not be aware of, like what problems your support staff might be able to prevent early on.

Experience and Expertise

Experience and Expertise

Using CRM with an agency offers one of the most important benefits in terms of access to a CRM software development company. Having worked on a broad spectrum of CRM initiatives, these experts have in-depth knowledge and great expertise in the industry.

Cost Efficiency

Cost Efficiency

Working with a CRM firm usually turns out to be a rather cheap approach for companies. These companies have developed ties with CRM software development company so they may get good license and software bundle prices.

Data Security

Data Security

An essential feature of any CRM software is data security. A large portion of company owners are oblivious to the impact it has on return on investment. Damage to your company’s bottom line may be permanent if even a little data security incident occurs.

Time Saving

Time Saving

Putting in place a CRM system might take time. Time is money; hence, the more time it takes to implement your CRM software development system, the more possible income and productivity you may be missing.

Customization and Integration

Customization and Integration

With Octal’s crm software development services, you can get skilled in customizing CRM systems to fit your particular requirements, CRM agencies By customizing the program to fit your particular customer contacts and business procedures, you can make sure the system becomes naturally part of your operations.

Transform Your Client Management Today!

Revolutionize your real estate business with our cutting-edge CRM solutions.

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Tech Stack Used by CRM Software Development Company

A tech stack is a group of programming languages, tools, systems, and platforms that work together to develop a software. Along with our top crm software development services, here are some important technology stacks that our CRM software development company uses.

Front-end CRM software development is the process of making a website's graphical user interface, or GUI. The UI is the part of the website that people can see and interact with. The following systems are some of the most popular ones used to build the front end of CRM software.

  • Angular : The Angular team at Google runs it, but people and businesses can also contribute and use it. It is a huge open-source web application platform that is built on TypeScript.
  • ExpressJs : This is a free and open-source software style for the Node.js framework. It comes with an MIT license. It's called the ExpressJs platform.
  • ASP.NET : It is an open-source system for server-side software that was made by Microsoft. A CRM software development company could use it to make changeable websites and software.

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Back-end CRM software development is the process of writing code that lets a program and a database talk to each other properly. The systems below are some of the most well-known ones that are used to build the backends for software.

  • Django : Python is what the open-source tool Django is built on. Django makes it easy to make websites that work and are safe for people to use
  • Laravel : The majority of workers say that the Laravel platform makes their everyday work easier and makes sure that CRM software development goes smoothly.
  • CakePHP : CakePHP is a free and open-source web app that CRM software developers can use as a base. It can be used by programmers to make computer tools.

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The most important thing is to pick a programming language that works well with the purpose of your software since the success of software depends on how well its programming language works. The top five computer languages used by CRM software development firms are shown below.

  • Java : This computer language, Java, has been around for more than 20 years. It is used for building software platforms and working with objects. Java has a lot of open-source tools and packages to choose from.
  • PHP : PHP is another safe choice when it comes to computer languages. Is a general-purpose computer language that was created for the sole purpose of creating websites and online programs.
  • .NET : .NET It's not really a computer language; it's a method that the company made. Additionally, it makes it easier for coders to make programs that work with the Microsoft.NET architecture.
  • Perl : Perl isn't usually the first language that writers choose to use, but it's known for being faster and more efficient than most other languages and for being able to write code that works.
  • Python : Python and Java have a lot of things in common. Even though it's not as safe as Java, it's easier to use and takes less time. Major companies use software programs that are written in Python.

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Important Features for CRM Software Development Process

Designed to help companies control customer contacts, raise customer satisfaction, and simply procedures, CRM systems usually incorporated in the CRM software development process are these salient features:

Contact Management

Contact Management

Core to every customer relationship management system is contact management. With the aid of contact management, organizations can easily collect and organize extensive information about customers and prospects, which improves client retention and fosters stronger connections. Through Octal’s CRM software development services, businesses gain powerful tools to streamline contact management and enhance customer engagement across all touchpoints.

Lead & Opportunity Management

Lead & Opportunity Management

Lead management is a standard element in CRM software development systems. Your salesperson will be able to see where each lead is in the buying process using this tool. You may learn a lot about how people are discovering your company and how to enhance your marketing and sales efforts by tracking the lead source.

Sales Automation

Sales Automation

By standardizing organizational procedures, sales process automation, which is a basic element of CRM systems, has the potential to greatly increase sales operations. It enhances the lead-to-customer conversion ratio, reduces the sales cycle, and makes fewer human errors.

Customer Support & Helpdesk

Customer Support & Helpdesk

Being approachable and communicative with customers is key to building strong connections with them and meeting their needs. So, to keep tabs on your client satisfaction levels, it’s crucial to choose a CRM that provides customer service automation features.

Marketing Automation

Marketing Automation

With the help of marketing automation, you may more precisely and effectively reach the people who are most likely to buy your products. With a solid CRM platform, you can pick and choose which aspects of your marketing campaign to automate.

Reporting & Analytics

Reporting & Analytics

In order to make educated business choices, the top customer relationship management software will include sales analytics and reporting. In order to keep tabs on all your important KPIs, you may integrate prebuilt and bespoke sales reports that most of them provide into a single reporting dashboard.

Workflow Automation

Workflow Automation

With CRM workflow automation, you can automate powerful processes based on predefined triggers, which simplifies repetitive marketing and sales duties. Usually, the first step is to identify processes that are repetitive and might be automated. Once you’ve introduced a new client to your pipeline.

Mobile CRM

Mobile CRM

An integral part of any CRM system is mobile access. This functionality allows companies to maintain client connections and access consumer data anytime, anywhere. As remote work and mobile devices become more prevalent, it is essential for businesses to have a CRM system that functions seamlessly across all devices. With Octal’s CRM software development services, we ensure your CRM is fully optimized for mobile use, empowering teams to stay connected and productive on the go.

Pipeline Management

Pipeline Management

One of the most crucial features of CRM, pipeline management, lets you monitor the whole sales funnel and the current stage of a client’s cycle in real-time. Using this data, you can figure out what to do next, see where you’re falling short, predict future income, and evaluate the efficiency of your sales team.

Our CRM Software Development Process

We follow a transparent, agile process to deliver result-driven CRM solutions:

01 Business Analysis & Requirement Gathering

As a leading CRM software company, we collaborate closely with your team to analyze your business objectives, operational workflow, and customer relationship management needs. This helps us define clear project requirements for optimal results.

02 CRM Strategy & Planning

We create a customized CRM strategy and implementation roadmap aligned with your organizational structure and long-term business goals. Our CRM software development services ensure strategic planning for maximum ROI.

03 UI/UX Design

We design intuitive and user-friendly CRM interfaces that enhance user adoption, engagement, and productivity. Our design approach ensures that your CRM system delivers a seamless and enjoyable user experience.

04 Custom Development

At Octal, we build scalable, secure, and feature-rich CRM solutions tailored to your unique business needs. We leverage the latest technologies to deliver high-performance CRM applications.

05 Integration & Testing

We ensure flawless integration of your CRM software with third-party tools, business systems, and platforms. Our rigorous testing processes guarantee a reliable and high-quality CRM solution ready for deployment.

06 Deployment & Support

As a trusted CRM software development services provider, we provide end-to-end deployment services along with continuous support, maintenance, and system upgrades to ensure your CRM platform evolves with your business needs.

Success Stories of CRM Software Development Services

Get an overview of case studies of the CRM software development services provided by our expert developers to happy clients.

Octal’s team delivered beyond our expectations. They streamlined our workflows and integrated changes seamlessly into our Salesforce environment. What impressed us most was how smoothly everything transitioned—zero disruption, and noticeable improvements in our daily operations.

“Working with Octal was a great decision. Their consultants were proactive, detail-oriented, and really understood our business needs. Their crm software development services which they implemented, have significantly improved our productivity without affecting our ongoing operations.

“Octal made the entire optimization process smooth and effective. The upgrades they introduced to our Salesforce system have proven both reliable and efficient. Their work helped us enhance internal performance without any downtime or complications.

Smooth CRM Integrations to Supercharge Your Business

Unlock the full potential of your CRM with smooth, reliable integrations that connect all your essential tools. Whether you're streamlining sales, automating marketing, or optimizing operations, we help you create a unified digital ecosystem that drives growth.

01

Salesforce Integration

Connect Salesforce with your marketing, support, and analytics platforms to streamline workflows and gain a 360° customer view. Improve team collaboration and accelerate sales cycles with real-time data synchronization. With Octal’s CRM software development services, we ensure seamless Salesforce integration for enhanced data flow and efficiency.

02

HubSpot Integration

Align your marketing and sales efforts by integrating HubSpot with your CRM, email platforms, and third-party tools. Enable smarter customer segmentation and targeted outreach to boost conversions. Enhance lead nurturing and drive growth with unified marketing and sales strategies.

03

Zoho CRM Integration

Automate processes and centralize data by integrating Zoho CRM with your business applications and cloud services. Gain deeper insights with unified dashboards and enhanced reporting capabilities. Empower decision-making with comprehensive analytics and real-time data visibility.

04

ERP System Integration

Bridge the gap between your CRM and ERP systems for improved data accuracy, process automation, and business intelligence. Ensure seamless coordination across departments from finance to supply chain. Achieve operational efficiency with streamlined data exchange and unified workflows.

05

Payment Gateway Integration

Simplify billing and transactions by integrating secure payment gateways directly into your CRM. Offer faster, more convenient payment options to improve the customer experience. Enhance customer satisfaction with seamless, secure payment processing across all platforms.

06

Custom API Integrations

Build tailor-made API connections to link your CRM with unique tools or proprietary systems for complete flexibility. Future-proof your CRM ecosystem with scalable, custom-built integrations. Optimize performance and adapt quickly to evolving business needs with personalized integrations.

Latest Trends in CRM Software Development for 2025

Empower your business with cutting-edge CRM features that redefine customer engagement and operational efficiency through our expert CRM software development services.

AI & Machine Learning for Smart Customer Insights

Our CRM solutions integrate AI and ML to deliver actionable insights, automate customer interactions, and personalize engagement, enabling smarter, faster decision-making for your business growth. Stay ahead of competitors by offering deeply tailored customer experiences powered by intelligent data processing.

Predictive Analytics for Sales Forecasting

Leverage advanced analytics to forecast sales trends, identify high-potential leads, and make data-backed strategic decisions that drive consistent revenue. We help you turn raw data into clear, accurate forecasts to drive targeted sales strategies.

Voice-enabled CRM Assistants

Enhance productivity with voice-powered CRM tools that let your team update records and access insights on the go, completely hands-free. Empower your salesforce with fast, voice-activated access to customer information and task management.

Mobile-first CRM Applications

We design responsive, mobile-first CRMs to ensure your teams stay connected, productive, and efficient anytime, anywhere, on any device. Perfect for field teams and fast-paced environments where mobility and agility are essential.

Cloud-based CRM for Remote Teams

Octal delivers secure, cloud-powered CRM software development services that support remote collaboration, real-time updates, and uninterrupted access for distributed teams. Scale effortlessly while keeping your team aligned, no matter where they are located.

Blockchain for Enhanced Data Security

Incorporate blockchain into your CRM to safeguard sensitive customer data, ensure transparent interactions, and meet strict compliance standards. Build trust with customers through tamper-proof data records and enhanced system transparency.

Ready to Transform Your Customer Relationships?

Let’s discuss how a customized CRM solution can streamline your business processes, boost sales, and enhance customer satisfaction.

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Common FAQs Before CRM Software Development Process

A tool for helping companies manage and enhance their contacts with both present and future clients is CRM software. It simplifies sales, marketing, and customer service operations by means of insights into consumer behavior and process optimization, thereby raising customer happiness and corporate effectiveness.

Key features and functionalities include contact management, lead and opportunity, sales automation, marketing automation, customer support, reporting and analytics, workflow automation, integration possibilities, and mobile access. Furthermore, crucial for customizing the CRM to fit your company’s requirements are choices of alternatives.

Hosted on distant servers, cloud-based CRMs provide access from anywhere, flexibility, and less initial expenditures. Installed on your own servers, on-site CRMs provide greater control over data protection but might need more initial outlay and continuous upkeep.

The complexity of the system, the feature count, and any necessary interconnections determine the course of CRM development. However, your particular needs may affect a bespoke CRM development process’s duration—typically three to six months.

Several elements affect the cost of creating a bespoke CRM, including the complexity of the features, user count, technological stack, and rates of development team performance. For real estate CRM software development, it normally goes from $20,000 to $150,000 or more.

What Makes Us the Buzz of Tech Town

Here’s what our business partners say about us.

Fareed Muhammed

Founder, Forexcitypro

Project summary: Forexcitypro

Octal IT Solution has built a stock and forex trading app for a stock and forex trading firm. They’ve added features like live market data, trading capabilities, portfolio management, and performance trackers.

  • Budget $50,000 to $199,999
  • Duration Feb. 2024 - Ongoing
  • What They Say? Read Full Review

Adam Vagley

Founder, Runner Consulting

Project summary: Runner Consulting

A contact management software company hired Octal IT Solution for MVP development services. They built a progressive web app that helped users effectively manage their professional network and relationships.

  • Budget $10,000 to $49,999
  • Duration Jan. 2023 - Apr. 2024
  • What They Say? Read Full Review

Ms. Joyce Mesick

Founder, Finding Trusted Care

Project summary: Finding Trusted Care

Octal IT Solution has created a caregiver company’s flagship platform and app. Their resources have also worked on the firm’s website design. Around eight teammates work directly with the client on the project.

  • Budget $50,000 to $199,999
  • Duration May 2022 – Ongoing
  • What They Say? Read Full Review

Mr. Michael Tan

Project Manager, Clarins Pte Ltd

Project summary: Clarins

Octal IT Solution was hired by a skin care brand to build their inhouse claiming system. They used PHP for the development of their project.

  • Budget $10,000 to $49,999
  • Duration Jan. 2019 – Aug. 2020
  • What They Say? Read Full Review

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