Running a hospital efficiently is easier said than done as multiple challenges come in the way. Even though the patient care and well-being stay the top the list, but there as several other factors as well impacting revenues & profitability of the operations. Like the challenges can come in any form, be it delay in discharge, cash flow issues, consultant relations, stock pilferages or just sheer lack of key information & insights that can play an integral role in saving millions.
What a scalable Hospital Information Management System offers is operational visibility, which can certainly make a huge difference between running a hospital & running a hospital profitably. It is efficient in integrating all the departments – from imaging units to branches, pharmacies, diagnostic labs and collection centers spread around various geographic locations offer a unified look at your business.
The modular solutions & configurable workflows can be easily customized as per the requirements, hence it gets easier to choose parameters that matter the most to you. Now here let’s explore the features of an efficient Hospital Information Management System.
Features of Hospital Information Management System (HIMS)
Patient Registration: Hospitals can register the patient into the system entering their crucial information, such as diagnosis, medication, recovery, etc.
Insurance & TPA Billing, Credit Tracking: It has all the information related to the insurance & TPA Billing which will come useful during the payment process. Credit Tracking feature is also there to track the past pending payments.
Patient Referral: The record of all the patients referred to the hospital is maintained in the system and it can be used for future requirements.
Pharmacy Information System: The system is integrated with pharmacy information system as well, to keep track of the sales, inventory, etc. This way it also gets easier to manage billings for hospitals.
Radiology Information System: It is also integrated with the system to manage medical imagery & associated data. This is useful in tracking radiology imaging orders and billing information and is often used in conjunction with PACS and VNAs to manage image archives, record-keeping, and billing.
Accident and Emergency Care: The record of the patients admitted for accidental cases or emergency care is maintained in the separate module of the system for better and speedy treatment & care.
In-patient Management: The system manages all of the patients admitted to the hospital, maintains records of their medications, needs, doctor visit timings, etc.
Operation Theatre Management: It is easier to manage the operation theatre, its proceedings, equipment, everything through this system.
In-patient Diet & Kitchen Tracking: The system maintains the prescribed diet of each patient admitted to the hospital and also tracks the kitchen to monitor the quality of food and stock.
MIS Reports: It automates financial, administrative and patient care activities of a hospital, generates extensive management reports, operational statistics & offers a powerful query module.
Doctor Scheduling & Appointments: There is a section of the system that manages the doctor scheduling and appointments, so they can keep themselves updated about the daily proceedings.
SOAP Notes & EMR: SOAP notes are useful for admission notes, medical histories and other documents in a patient’s chart, while an EMR system is to maintain an electronic medical record for the patients as well as hospitals.
E-prescription: It allows to store prescriptions and other related records online and also has an impact on discharge information communication and prescribing errors
Lab Information System: It processes, stores and manages data from all stages of medical processes and tests.
Integration with PACS: A clinical picture archiving and communication system (PACS)will have incomplete, incorrect, and inconsistent data when entered manually. The correct routing of studies for diagnostic reporting and clinical review requires accurate information about the study type and the referring physician or service, often not easily entered manually. Hence it is vital that it is integrated with Hospital Information System for better performance and management.
Day Care Management: this comprehensive system can easily handle Day Care functionalities. It is designed to register and handle patients quickly with nil or minimal personal information, yet ensure that no data of any patient is mixed up or lost.
Nursing Care & Ward Management: It is in coordinating patient care activities and in ensuring safety and quality care in hospital wards.
Purchase and Inventory Management: The software is efficient in managing stock, purchase request and vendor management, etc.
Linen & Laundry Management: Patients expect daily linen changes, hence having a Linen & laundry management system that automatically tracks soiled & cleaned linen items continuously all along the linen cycle is greatly helpful.
Multi-Language Support: Providing a multi-lingual environment can be greatly helpful for the proceedings, as your hospital staff may have people coming from various cultures, countries, and cities, hence getting this feature integrated is crucial for a Hospital Information System.
System Administration Controls: The software would be capable of managing all the aspects of a hospital’s operation, such as medical, administrative, financial, and legal issues and the corresponding processing of services.
Multiple Payment Modes: Patient payment has changed a big way and today hardly anyone makes cash payments, hence the system should provide multiple payment modes to the payments, such as Braintree, PayPal, Stripe, Credit/Debit Card option, etc.
POS System Integration: POS software development, integration, and implementation in hospitals are highly useful to meet your specific demands. Have a system that can support cafeteria operations including integrations with existing platforms for kitchen management, menu management, currency conversions, and sales tax collection.
Important aspects to keep in mind while developing Hospital Information System
To start with, it is vital to keep the system safe and secure from a data management point of view. Such systems are responsible to handle highly sensitive data and hence the safety and privacy issues need to be taken care of. So, below are the few aspects that need serious consideration so to create and implement a viable solution that can deliver true-value for money on a long-term basis:
- Offer quick registration in emergency cases.
- Address the issues of data privacy, security and patient confidentially.
- Usage of a Unique Patient Identifier like UHID.
- User-based-role based access control with a sound and practical process using biometrics/password.
- Must be able to offer e-Prescriptions for outpatients and CPOE for others (EPCS Integration).
- Offer Bar Coding feature to track patients, material, medication, and services.
- Allow secure remote access to view information & add notes.
- Must be able to check EOQ & re-order levels as well as automatically list near-expiry items minimum 90 days before expiry.
- As per prevailing rules & regulations and legal requirements, MIS reports serving as de facto registers should be maintained.
- EMR should be integrated with PACS, RIS and LIS thus allowing all images to be viewed and compared with any archived images.
- Track slow moving materials in the pharmacy stores and appropriate alerts must be sent to ensure all stakeholders are in the loop about this situation.
- In case of investigations, the consultants require knowing the total cost and individual investigation charges. This enables them to prioritize the ones patients must get done right away regardless of the costs whereas the rest can be left for later when they can afford them.
- Must be eligible to check all the insurance and accept an upfront deposit to cover the estimated cost of care.
Ensure your Compliance with
Health Insurance Portability and Accountability Act (HIPAA)
Health Level 7 International (HL7)
Food and Drug Administration (FDA),
U.S. Department of Health and Human Services (HHS)
HITECH’s Meaningful Use Stage 1 and 2 (MU-1 & MU-2)
What are the benefits of Hospital Information System?
A good Hospital Information System is capable of doing a lot and the benefits offered by it are wide-ranging, so here let’s explore a few:
Simplify Daily Operations –A well-implemented Hospital Information System make useful data available for patient-care unit to different office staff . It is only a matter of few clicks and all the requisite information is available to relevant department.
Keeps medical professionals happy: So in a hospital, doctors, nurses and other staff members track different metrics and if all of them are offered the same data then they end up spending most of their time scanning through all the information to fetch what they want. However, with a customized dashboard for physicians and other professionals, you can offer information that is of matter to them. Moreover, it also makes operations smoother & reduces errors, resultantly saving a lot of time.
Handles multiple payment modes on a single platform: In the administration department, the maximum complications occur in payment & billing section. However, with powerful billing modules offered by this system can manage a large number of patients efficiently by minimizing delays & reducing the time needed to settle bills. Moreover, mapping different insurance clients for credit customers eliminates error & confusion in billing, which makes it easier for a cashier to deal with the complexities.
Easily manage appointments: The system’s calendar facilitates in scheduling & tracking all of the patient appointment by treatment, consultant, center, and/or equipment. Appointment confirmations can be viewed and updated, or the auto-email conformation tool will handle that for you. It is also easier to access the fastest and efficient scheduling tool on-the-go and enhance your operational efficiency significantly.
Optimize Productivity – An efficient HIMS assist in real time decision making that not only improve patient-care but enhance overall productivity.
Reduced efforts on resource allocation for each treatment: So, it does get laborious to establish effective resource allocation system for every surgery and treatment. However, with predefined & custom defined surgery kits, it is easier to automate and track resources consumed during the course of treatment. This is useful in maintaining schedules and tracking resources consumed during the course of treatment. Hence, the ambiguity over material usage will then be a thing of past.
Promote collaboration: By integrating different stakeholders who are involved in a patient’s health decision on a stable and secure platform, you can ensure effective interactive and promote collaboration. The system is beneficial in creating seamless communication as it provides timely inputs for better diagnostics and treatment plans, offers real-time information which directly translates to better patient outcomes.
More patients can be treated in the same timeframe: With the use of our simple & intuitive patient dashboard, you can get a quick snapshot of the patient history and case progress. You get to view key trends, test reports, investigations, treatment plans, patient medical history on a single screen and all the crucial information can be gathered at a glance. This saves significant time during a consultation and leads to better outcomes. Moreover, by using registration process which generates unique patient ID and visits ID for instant visit registration, you can ensure that number of patients are treated within a stipulated timeframe. Having these systems in place, the number of patients treated will increase considerably, thus generating higher profits.
More Revenues – It helps in generate more revenue by cutting down manpower because a lot of work gets automated and does not require manual intervention to store or analyze the information.
Track performance: This can be done anytime, anywhere and on a regular note to create better business strategies with the end-of-day (EOD) consolidated report system. It is possible to evaluate your hospital performance on a single screen on a daily note, detect issues, prior to they escalate, by resolving immediately. The tools are useful in implementing new actions, analyzing potential and maximizing profitability.
No more pilferages & unnecessary spending: There will be lesser worry about procurement logistics & resource depletion as the advanced inventory module helps in automating purchases via predictive reordering & expiration alerts. This way, it removes pilferages, eliminates wastages & cuts unnecessary spending.
Identity what brings highest revenues: With the help of powerful & robust Hospital Information System dashboards, it is easier to make operational, department, inventory and financial based reports available in custom formats. It offers tools which are helpful in mining data, crunch numbers, creates trends & projections. It also tracks metrics which are most crucial for your business with the use of custom dashboards with intuitive visualization to recognize the processes that maximize revenues.
Change is inevitable in the healthcare industry, hence it should be upgraded with time. With the help of Hospital Information Management System, it is possible to offer better care by dividing the whole system in different manners. It is categorized in various modules and offers all features for ease of the user. If you are keen on getting HIMS Software developed for your hospital then begin your search for right HIMS Software Development Partner in the arena who offer excellent healthcare and medical Software development services at affordable prices.