In this blog article, we cover Roadside Assistance App development and business models for roadside assistance app like uber. So suppose you are going on a trip, the weather is great, everything’s just going fine, and all of a sudden, your car just stopped for some unknown reason amid a highway. Wondering what to do? In this time of urgency comes the roadside assistance application business plan.

A mystery person, who happens to be a highly trained technician, comes to the rescue whenever something goes wrong in your car, leaving you stranded amid nowhere. No matter where you are, they will be there for you. A Highly trained professional would come to your rescue within a stipulated time, getting you back on the road in no time.

Roadside assistance app like uber not only renders you protection against any mishap but also gives you peace of mind. These services are like insurance for your ride as they protect against any possible eventuality.

What is roadside assistance?

Before we move ahead to the roadside assistance application development guide, Let’s understand what roadside vehicle assistance is. Many drivers think of roadside assistance as something for their convenience, as not everyone can change a tire themselves or have the tools to jumpstart a battery. With roadside assistance, a mechanic or towing company can fix such a problem for you.

However, roadside assistance apps like Uber are intended for safety reasons. For example, if your car breaks down at night on a busy highway, it is unsafe to get out of the car and assess the situation. The roadside assistance service may use safety measures such as the setting of flares or cones when working on your vehicle. Hence, you need a Roadside Assistance application on your phone to make the process easy.

It doesn’t matter the kind of trouble that you are facing, whether you need your vehicle towed, you have a flat tire, the battery is dead, there are minor repairs, or your vehicle is stuck, you ran out of fuel, or you locked yourself out of the car, you need a battery replacement, you name it, and roadside assistance app like uber has got you covered! With technological advancement, roadside assistance is available with a few clicks through your smartphone. Automotive companies are investing in on-demand roadside assistance application development to offer better services for their clientele.

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Why Roadside Assistance App Development

Well, we cannot control the weather, and the increasing volatility in the weather proportionately increases the risk cars face. During excessive rains, your car can get stuck in mud or a ditch alongside the road. While drivers do not face that level of difficulty when conditions are normal and when the weather gets grim, pulling your car out of mud, snow, or even a pit hole is a new adventure you don’t want. And here comes the rescue as an on-demand roadside assistance application.

1. Ease in Worst Case Scenario

In the case when your car is not starting, towing services will test your battery, and to make it work, the attempt to jump-start your vehicle will be given. Or, in the worst case, it can be replaced with a new battery on the spot with the help of roadside assistance app like uber.

The art of replacing tyres is not known to everyone. Hence whenever you get a flat tyre, the technician would come to replace the tyre with an inflated tire kept in the car, or in the absence of the inflated tyre, the technician would possess a spare tyre, and in no time, you will be back on the road.

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The habit of not checking in on the level of fuel while going out on a trip is a habit common to all. But don’t worry. Towing services like Uber will be there when you run out of fuel and fill up enough fuel in your car to get to the nearest station.

It happens to all of us: forgetting our keys inside the car and getting locked outside. But now, instead of getting into panic mode, you must pick up your phone, and roadside service assistance is one call away. And if the locksmith cannot open your car, your car can be towed away on the spot.

Minor auto repairs are taken care of by roadside services as the mechanic is trained to check fluids or any wire outbreak and repair it right there. The battery runs out without giving any warnings. Hence, in this case, technicians can come to the vehicle to test the battery, starter, and alternator or even replace the battery with the new one and take your old battery away.

Read Also: How to Start a Pickup and Delivery Service Business

The above given are just examples of the most common problems faced by people. At the same time, some problems can be solved by ourselves. Then, another half of the problems need special assistance, and to fill this gap, roadside services play a major role. Some travelers resist long-distance trips due to the fear of getting stranded alone on the highway where no one can help them. But now, towing services have presented this opportunity to all the people to travel with safety and protection.

2. Highly Sustainable Economic Growth

The roadside service business plan is seeing an unprecedented boom. As per “Global Vehicle on demand Roadside Assistance Market 2020-2024”, global vehicle roadside services are projected to grow by $1.75 billion during 2020-2024. It will increase at a CAGR of 2% during the forecast period.

A great business opportunity that is not missed by the entrepreneurial mines of this generation. The increment of the number of vehicles on the road proportionately increases the accidents that take place. This is one of the major factors driving this market.

roadside assistance app stats

The vehicles that have been on the road for quite a while are getting old, and they need services, and roadside services are the perfect match. You can say that the gap between the high on-demand services and the low number of shops present everywhere is filled by on demand roadside assistance app development.

Now, after knowing that this market has such a huge potential and is growing at unprecedented rates. The first step to start your roadside services would be to study the market in which you want to operate.

3. Growth in Dynamic Market

Markets all across the globe are diverse and dynamic due to cultural differences or just infrastructure development. But they need to be analyzed properly to see an opportunity. Feasibility studies should be the premise of market analysis.

Profits that can be made from the region, challenges that will be faced in the region. The resources required initially to set up the business and the budget that you have set for your business must be studied well. Thus, the gap between the budget and the resources required becomes imperative.

4. Feasibility

Feasibility analysis will play a crucial role in the incorporation of your business plan. The on demand roadside assistance business plan should be used as a blueprint for running the company. Your business plan should be laid out to analyze any deviations. That starts to occur while running the business and offers a solution on how to mitigate them.

A business plan should be a step-by-step comprehensive plan for the product or the service that the company will be offering. It is a roadmap that would also include a market analysis of the region in which your business would be operating. The market analysis would give details about the best opportunities present in that particular market, detailed analysis of the competitors, strengths, and weaknesses of the competitors, product or service that already exists in the market, and the company’s rule to improve that product or service in an innovative way which is also cost-effective.

Top On-Demand Roadside Assistance Mobile Apps

Given below are a few top roadside assistance app like uber that will help you design your on-demand roadside assistance app development roadmap.

OnStar

roadside assistance app

OnStar is a comprehensive in-vehicle safety and security system offered by General Motors. While not a standalone app for roadside assistance, it provides a range of services, including emergency assistance, automatic crash response, remote vehicle diagnostics, and turn-by-turn navigation.

Key Features:

  • Emergency services like automatic crash response.
  • Remote vehicle diagnostics and maintenance alerts.
  • Navigation assistance.
  • Remote start and locking/unlocking of the vehicle.

AAA

roadside assistance app

The American Automobile Association (AAA) offers a mobile app for roadside assistance that provides its members with access to a wide range of automotive services. It includes features such as trip planning, on-demand roadside assistance, discounts, and member benefits.

Key Features:

  • Roadside assistance for services like towing and tire changes.
  • Trip planning and navigation.
  • Discounts and savings on travel and retail services.
  • Membership account management.

Honk

Honk is a third-party on-demand roadside assistance app that connects drivers in need of help with nearby tow trucks and service providers. Users can request assistance for various issues like flat tires, dead batteries, or lockouts.

Key Features:

  • On-demand roadside assistance.
  • Transparent pricing and payment options.
  • GPS tracking to monitor the service provider’s arrival.
  • Access to a network of reliable service providers.
on demand roadside assistance app

Blink Roadside is a roadside assistance service accessible through a mobile app app for roadside assistance. It offers services such as towing, jump-starts, tire changes, and fuel delivery to help drivers get back on the road quickly.

Key Features:

  • On-demand roadside assistance for common issues.
  • Easy service request and payment through the app.
  • Tracking the service provider’s location and estimated arrival time.
  • User-friendly interface for quick assistance.

Urgent.ly

roadside assistance app development

Urgent.ly is another on-demand roadside assistance platform that connects drivers with nearby service providers. It offers a variety of services, including towing, flat tire repair, and jump-starts, aiming to provide fast and reliable assistance.

Key Features:

  • Quick access to nearby service providers.
  • Transparent pricing and payment options.
  • Live tracking of the service provider’s location.
  • User ratings and reviews to ensure service quality.

Key Features for On-Demand Roadside Vehicle Assistance App Development

User Panel – Roadside Assistance Mobile App
Features for Users (Drivers in Need of Assistance):
1. Registration and Profile Management
2. Service Request
3. Real-Time Tracking –
4. Service Provider Selection
5. Compare Pricing
6. Make Secure Payment
7. Communication (in App Chat, Call)
8. Feedback and Ratings
Features for Administrators (App Owners and Managers):
1. Dashboard and User Management
2. Service Provider Management
3. Pricing and Payment Management
4. Service Quality Control
5. Analytics and Reporting
Features for Towing Truck Drivers or Service Providers:
1. Registration and Verification
2. Availability Status
3. Service Request Handling
4. Service Completion
5. Payment and Earnings
6. Communication

How Roadside Assitance Mobile Apps Make Money?

  • Service Fees: Roadside assistance applications like Uber charge users a fee for each service request or a subscription fee for premium services.
  • Commission: Earning a percentage of the service fees charged to users by the service providers (towing truck drivers).
  • Advertising Selling: Partnering with relevant businesses for advertising and promotions within the app.
  • Membership Plans: Offering premium membership plans with additional benefits or discounts for a monthly or yearly fee.

Required Tech Stack for Roadside Assistance App Development

  • Android: Kotlin, Android SDK, Ruby on Rails, Node JS, Codeigniter, and React.
  • iOS: Swift, Objective C, Laravel, fabric IOS.
  • Cloud Storage:  Amazon AWS, Microsoft Azure
  • Database: MongoDB, MySQL, Redis, Postgres.
  • Payment Gateways: Stripe, PayPal, and Braintree
  • Real-Time Analytics: Google analytics, spark.
  • Push Notifications: Twilio, and MAP.

What Team Structure is Required for Roadside Assistance App Development

A mobile app development team is required to develop a roadside assistance app that will include a mobile Project Manager/Product Manager, UX/UI Designers, Quality Assurance/Testers, Back-End Developers, and Front-End Developers (iOS and Android). The particular responsibilities and members of the team may change based on the size and complexity of the project. For an on-demand roadside assistance app to work properly and for the development process to be successful, team members must effectively communicate and collaborate with one another.

How to Start Your Own Roadside Assitance Mobile App Business?

Looking back at the statistics, some of the pioneer banks and finance industries have also included roadside services in their vehicle insurance. A great business plan will give you all the details that are required to start a business. It’s an online business idea, and hence, you will need to develop a Roadside Assistance Mobile App.

1. What Kind of Details Would You Need?

Details like resources required to start the business depends upon the size of the business. Simultaneously, the place from which the business will be operating and others. The complete overview of the business is quite crucial, which is in the properly framed business plan. Also, the details like

  • Resources Needed
  • Manpower required,
  • Return on Investment (ROI) Predicted,
  • Potential Challenges that the business can face,
  • Total Investment Required for the Business Working.

This business plan would act as a guiding stick for the business and also would attract all the potential investors to invest in your on-demand roadside assistance app.

Read Also: How You Can Develop Uber for Trucking

2. Business Speciality

Area of specialization should be selected as the resources are limited. By choosing the area of specialty, funds can be used most effectively. Based on the financial strength of the organization, the type of services to be rendered is selected.

Competition helps the business in various aspects. It is crucial for the growth of the business. Generates innovative ideas and cost-effective methods to satisfy the customer at the lowest cost. The highly competitive market would leave you no choice but to come up with an innovative idea and the best cost-effective methods. This will help you survive in the market, which in turn is beneficial for the customers and the business organization itself.

3. Area of Operation

One of the crucial aspects of “how to start a roadside assistance business?” or “Roadside Assistance Mobile App” is the Place of Operation. The location of the business is also a determinant of the competition. By analyzing different places, you have to figure out the gap between the demand and supply of roadside services. Roads that are present in remote areas or newly constructed roads should be focused upon to start a new roadside assistance app.

As the existing roads will already have plenty of other companies operating which would lead to more competition and more competition would lead to fewer profits. The prices have to be competitive for the long run. Eventually, fewer profits for a new business is not a favorable condition. Roads having tough terrain should also be considered as not many other roadside services will be operating in such regions.

4. Enough Resources

The financial limitations of the organization should constrain the extent and the magnitude of the business operations. Initially, the expenses of the business should be rationalized. To run the business smoothly, certain operational resources are several required at all times, and these include:

  • Mechanical Equipment
  • Servicing Vehicles
  • Towing Truck
  • Manpower,
  • Spare Equipment of the respective vehicle
  • Extra Fuel at all times
  • Batteries and so on

5. Develop a RSA Website or Roadside Assistance App

The first question would be, how will the customer approach you? Either you’ll have a customer care call number or you’ll have a roadside assistance app like uber. If you are going with an app, then the location will be picked up by the service station, and the customer can request a pickup.

Roadside Assistance Mobile App

In the initial phase of the business, a customer care unit should be set up which will directly engage and assist the customer via a call to make it easier for the customer, and depending on the quality of the customer care, the customer base will expand. In this realm of business, 24*7 assistance should be rendered.

6. Owing Right Tools

Purchasing the right equipment and tools is very important. It will be required at all times during the operation of the business. The technician has to identify what kind of equipment would be required in the respective car which seems to be problematic as different types of cars, bikes, and trucks require different types of equipment to identify which will be used and what is very important.

There will be different types of machinery that will be required to cater to different issues such as to inflate a tyre, a machine with a motor would be required, for welding you have required some other kind of machinery. Hence, it is best to consult a specialist while purchasing these machinery. If any machine is expensive, in the initial phase of the business, it is advisable to take it on a lease instead of purchasing it.

A towing vehicle will also be required at all times with the technician. If in the case the car doesn’t start, the respective vehicle will be towed. A towing truck will help in picking up the car and taking it to the servicing station for repair.

7. Skilled & Well-Trained Manpower

The mechanic is a crucial human resource in the business of roadside assistance app like uber. Mechanics with good training and experience should be hired. A technician who knows how to fix all types of vehicles should be preferred. Otherwise, the roadside assistance app like uber will have to hire different mechanics. For different types of vehicles, separate technicians would end up increasing the cost of the business. Mechanics should be put into training at regular intervals and be equipped with the latest techniques, which are less time-consuming and more cost-effective.

8. Deciding the Right Business Model for Roadside Assistance App

Choosing the type of business model is important for roadside assistance app like uber. It can be either a fully owned new business or could be a franchise of already established roadside services. Both models have their equal share of advantages and disadvantages. It depends on the individual choice, their financial budget, and many other factors that are determinant in choosing the type of business model.

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A new business that will be fully owned by you alone would take away more effort than setting up a franchise of already established roadside services. But the share of profits of a fully owned business will be higher. The new business faces difficulty entering into the market and building brand loyalty. Goodwill is something that is hard to achieve and takes a lot of time and resources. While in a franchise, these things are already in place. The franchise of a well-known company doesn’t face much resistance. As it already has the brand value that is associated with the company. Also, it carries the same goodwill, hence helping and kicking off the business.

mobile app development company

9. Franchise Business

A franchise model is a bit expensive as there is a premium to be paid to the parent company along with the regular profit sharing. The franchise has to comply with the norms of the parent company to make it seem standard, which leads to certain operational limitations. It’s important to register the business as it shows legitimacy and legality. It is important to make all the procedures standard and get accredited by well-known companies. This would help customers to rely on the company and instill trust in the customers for the company.

In the case of the future expansion of business, registration plays a crucial role. Arrangement of finances for the business has to be done at an early stage. Sources of finance can be through personal savings or bank loans or investors who are willing to invest in the business model in return for a profit share.

10. Go Digital

Patience is required while entering a new realm of business. Expecting instant profits is not a wise thing. Businesses take time to reach their full potential. Advertising and marketing play a major role in taking off a business. In these modern times, digital marketing should be focused upon. Digital marketing is cost-effective and has a vast reach.

Digital marketing gives you the option of selecting the target audience to which the ad will be shown. Hence, this type of marketing turns out to be the most effective method. The main focus should be on rendering quality services rather than extracting profits from the business.

In the early stages, the best thing to do is to invest the profit back into the business to improve the quality of services. This has been given to the customers, and they come out with innovative ways to subside the plight of the customer.

11. Specified Service Area

The coverage area of the services should not go beyond a certain distance as it would deeply impact the cost and the operations of the business. The initial phase of the business cannot be draining resources. To get a competitive edge over the competitors, you need to offer something that your competitors are not offering.

A Complete SWOT analysis of all the competitors and an understanding of the tradecraft in the market is very important. For this, feedback should be taken from the customers after the services and ensure that the customers are fully satisfied. If there are any grievances from the customer, they should be addressed on an immediate basis to make sure that the customer comes back and builds brand loyalty.

Reminders for the service of vehicles can also be sent to the customers. Business procedures should be continuously updated and improved for higher customer satisfaction. Once regular quality services are established in the market, it will be relatively easier to make a profit, sustain, and grow in the market.

Final Words:

So, this was all about the Roadside Assistance Business. Anybody who is up for a towing business app like Uber or with a new idea has to be very cautious and intelligent while operating. To check on how much it costs to develop an Uber-like tow truck app, read this blog. After reading this article, if you are interested in developing a Tow truck Roadside assistance provider app, feel free to contact us for a FREE Consultation.

FAQs

How much does it cost to develop a roadside assistance app?

A basic app may cost around $ 10,000 to $150000, while a more advanced, feature-rich app can cost up to $ 50,000 or more. To get an accurate estimate, it’s advisable to consult with app development experts and provide them with your specific project requirements.

How do on-demand roadside assistance apps make money?

Service Fees From Customers
Commission from service providers (towing truck drivers).
Advertising – sell advertising and brand promotion
Membership Plans – Anual membership plan

What are the top roadside assistance apps?

Some of the well-known roadside assistance apps are –
AAA (American Automobile Association)
OnStar (by General Motors)
Honk
Urgent.ly
Blink Roadside

What are the best roadside assistance app development companies?

The ideal mobile app development partner will rely on your needs, your budget, and your location. It’s a good idea to investigate and assess a few app development firms in order to select the best fit for your project. Well-known app development firms with expertise in on-demand service apps include the following: WillowTree.Fueled, Octal IT Solution, Intellectsoft, MindInventory

Get your own Roadside Assistance App like Uber
THE AUTHOR
Digital Marketing Manager
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Mann's curiosity and passion for knowledge drive him to explore the latest tech trends and innovations. His talent for breaking down complex ideas into engaging, easy-to-understand content makes him a reliable source of information for his readers.

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