How to Develop Roadside Assistance App like Uber in 2025

In this blog article, we cover Roadside Assistance App development and business models for roadside assistance app like uber. So suppose you are going on a trip, the weather is great, everything’s just going fine, and all of a sudden, your car just stopped for some unknown reason amid a highway. Wondering what to do? In this time of urgency comes the roadside assistance application business plan.

A mystery person, who happens to be a highly trained technician, comes to the rescue whenever something goes wrong in your car, leaving you stranded amid nowhere. No matter where you are, they will be there for you. A Highly trained professional would come to your rescue within a stipulated time, getting you back on the road in no time.

Roadside assistance app like uber not only renders you protection against any mishap but also gives you peace of mind. These services are like insurance for your ride as they protect against any possible eventuality.

What is Roadside Assistance: An Overview

Before we move ahead to the roadside assistance application development guide, Let’s understand what roadside vehicle assistance is. Many drivers think of roadside assistance as something for their convenience, as not everyone can change a tire themselves or have the tools to jumpstart a battery. With roadside assistance, a mechanic or towing company can fix such a problem for you.

However, roadside assistance apps like Uber are intended for safety reasons. For example, if your car breaks down at night on a busy highway, it is unsafe to get out of the car and assess the situation. The roadside assistance service may use safety measures such as the setting of flares or cones when working on your vehicle. Hence, you need a Roadside Assistance application on your phone to make the process easy.

It doesn’t matter the kind of trouble that you are facing, whether you need your vehicle towed, you have a flat tire, the battery is dead, there are minor repairs, or your vehicle is stuck, you ran out of fuel, or you locked yourself out of the car, you need a battery replacement, you name it, and roadside assistance app like uber has got you covered! With technological advancement, roadside assistance is available with a few clicks through your smartphone. Automotive companies are investing in on-demand roadside assistance application development to offer better services for their clientele.

The Growing Projection of the Roadside Assistance Market 

• As per the study conducted by Precendence Research, the global vehicle roadside assistance market is projected to reach USD 27.58 billion in 2025 with a growing CAGR of 5.27% for approximately USD 43.80 billion by 2034.
• Increase on the systematic way of CAGR of 5.2% from 2025 to 2030, the U.S. automotive roadside assistance market will sit at about USD 8.08 billion by 2030.
• Europe took up more than 38% of the global vehicle roadside assistance revenue and is said to carry that dominance into 2034.
• In 2024, the towing services segment held the largest share in terms of revenue for the global market and is forecasted to continue to do so for the coming years.
• The Asia-Pacific vehicle roadside assistance market is expected to grow at a CAGR of 6.6% from 2025 to 2030, reaching around USD 10.03 billion by 2030.
• Roadside assistance services are improving in terms of efficiency and customer experience owing to the integration of technology such as AI, GPS, telematics, and mobile applications.

Top 10 On-Demand Roadside Assistance Mobile Apps

Given below are a few top roadside assistance app like uber that will help you design your on-demand roadside assistance app development roadmap.

App Name	Platform	Key Features	Region
HONK	iOS, Android	Real-time tracking, flat-rate pricing, 24/7 service, towing, jumpstart, fuel	USA
Urgent.ly	iOS, Android	Uber-like roadside help, real-time ETAs, flat rates, and GPS tracking	USA, Canada
AAA Mobile	iOS, Android	Towing, battery, fuel delivery, exclusive discounts, trip planner	USA
Blink Roadside	iOS, Android	Flat-fee towing, tire change, lockout, jumpstarts – no membership required	USA
Mach1 Services	iOS, Android	Voice-activated service request, automated dispatch, driver background checks	USA
AutoVantage	iOS, Android	Emergency towing, lost key/lockout, flat tire, fuel delivery	USA
Agero (for partners)	B2B (SDK/API)	White-label solutions, real-time dispatching, and AI-powered solutions	North America
Roadside Connect	iOS, Android	Roadside assistance, accident reporting, and real-time tracking	USA
Allstate Motor Club	iOS, Android	24/7 roadside assistance, towing, tire change, battery jump, fuel delivery, digital membership card	USA
GoMechanic Spares	Android	Roadside assistance, vehicle servicing, repairs, and spares	India

1. HONK

HONK is a modern roadside assistance platform offering fast, pay-per-use help without a membership. It connects users with nearby service providers for towing and repairs. Ideal for drivers who want quick, transparent help on the road.

Features:

• Real-time GPS tracking
• 24/7 roadside assistance
• Flat-rate pricing (no hidden fees)

2. Urgent.ly

Urgent.ly is known as the “Uber for roadside assistance,” providing real-time help with no membership needed. The app offers quick access to towing, fuel delivery, and more. It partners with major automakers and insurers.

Features:

• On-demand service with live ETAs
• GPS-based tracking and dispatch
• Pay-per-use model

3. AAA Mobile

AAA Mobile is a companion app for AAA members, providing roadside services along with travel tools and discounts. It’s one of the oldest and most trusted names in roadside help.

Features:

• Emergency towing and battery service
• Fuel delivery, lockout, and flat tire help
• Membership-based benefits and trip planning tools

4. Blink Roadside

Blink offers reliable, affordable roadside assistance without requiring a subscription. It’s great for occasional users who want upfront pricing and access to quality service providers.

Features:

• Transparent flat-rate services
• No membership fees
• Towing, tire changes, jumpstarts, and more

5. Mach1 Services

Mach1 is a fully automated roadside assistance app focusing on safety, transparency, and tech-driven dispatch. It eliminates call centers and uses GPS and voice to manage requests.

Features:

• Automated, voice-activated service request
• Real-time provider matching
• Secure payment integration

6. AutoVantage

AutoVantage offers nationwide roadside assistance as part of a membership program, with a focus on affordability and coverage. It is known for its comprehensive benefits and quick support.

Features:

• Emergency towing and lockout service
• Battery jumpstart, tire change, and fuel delivery
• Membership perks and 24/7 support

7. Agero (for partners)

 Agero is a B2B roadside assistance platform used by insurers, car manufacturers, and dealerships to provide branded support services. It powers millions of roadside events each year.

Features:

• White-label roadside solutions
• AI-based dispatch optimization
• API and SDK for app integration

8. Roadside Connect

Roadside Connect is a user-friendly app that provides towing, flat tire help, and accident assistance with tracking features. It’s designed for both drivers and roadside professionals.

Features:

• Accident reporting and real-time tracking
• 24/7 assistance for various emergencies
• In-app status updates and notifications

9. Allstate Motor Club

Backed by Allstate Insurance, this app offers premium roadside support through a subscription or pay-per-use model. It’s reliable and widely available in the U.S.

Features:

• Towing, jumpstarts, fuel delivery
• Digital membership management
• Road hazard and trip interruption coverage

10. GoMechanic Spares

GoMechanic Spares, based in India, provides on-demand roadside assistance along with vehicle servicing and spare parts delivery. It’s perfect for urban car owners.

Features:

• Real-time service booking
• Emergency roadside repairs and towing
• Vehicle servicing and spare part delivery

Read More: Tow Truck Booking App Development

Key Features for On-Demand Roadside Vehicle Assistance App Development

User Panel Features

Easy Registration and Login

Users can sign up quickly using an email, phone number, or social media accounts. A secure login guarantees safe access to the app. Moreover, the simple onboarding process allows anyone to start. Users can also manage their profiles easily. 

Real-time GPS Tracking

The application automatically detects the user’s location to assist nearby. The user can see service providers available on the map, and real-time tracking indicates the provider’s movement toward the location to minimize waiting times and enhance trust.

Service Selection

Users can select from towing, fuel delivery, battery jumpstart, tire change, etc. Each service is clearly stated with a description. The selection is user-friendly when it comes to emergencies. The overall user convenience is enhanced. 

Request for Assistance

Users can request any roadside assistance with just a few taps. The application fetches the user’s location and sends it to the provider. Then, the user gets swift confirmation and the expected time of arrival. Thus, this whole process guarantees speedy assistance.

Fare Estimation

Before confirming the request, the user is given a rough estimate of the fare. This ensures transparency and will avoid any surprises later on. The basis of estimating prices is the distance, type of service, and urgency of it. This builds trust and aids in decision-making.

Live Status Updates 

Once support arrives, the user will receive regular updates about it. They will be able to track the location of the provider and the estimated time of arrival. There is also progress on the job shared with the user. It keeps users updated and reduces anxiety.

In-app Chat & Call

This enables chatting with service providers assigned to the user or making calls to them concerning location, problem type, or vehicle details for instant communication that best improves coordination while also enhancing user experience in such situations.

Multiple Payments

Payments can be made via cards, digital wallets, UPI, or cash using this application. Users should choose their preferred payment method securely. Payment would take place only after service is completed and therefore offers flexibility and a smooth checkout process.

Ratings & Reviews

Users will be free to rate the provider after the service, along with their comments highlighting the areas they find it important to improve. Reviews help maintain the quality and trust of the service offered to the user. It is a great help for potential users because honest opinions of other consumers have the power to speak a lot. 

Service Provider Panel Features

Registration and Profile Verification 

The providers can sign up by providing ID proofs, license, and vehicle details. The admin verifies their profile before approving it. This ensures that only genuine professionals join the platform and establishes trust and safety for users.

Alerts for Service Requests

Alerts are generated instantaneously as soon as a user requests help nearby. Providers can either reject or accept requests based on their availability. All the details regarding the job are shown beforehand. This helps the providers attend to the jobs fast and well.

Navigation and Route Optimisation

GPS is integrated for the quickest route to reach the user. Live traffic updates guide the service provider towards timely arrival by reducing delays and maximising user satisfaction. Provides time and fuel advantage to providers.

In-App Communication

Providers can chat with and call users directly through the app. They can clarify so much about the location, issue type, and preparation needed. It guarantees excellent coordination and rapid service delivery. Naturally, it minimises the possible chances of confusion.

Jobs Management

Check current, completed, and pending service jobs in one spot. Manage availability status (Online/Offline) with a single tap. Keep track of your daily/weekly tasks. Enables structured and efficient work. 

Earnings Dashboard

A dedicated section that shows daily, weekly, and monthly earnings, including a breakdown of completed services and bonuses. This assists providers in planning their finances. Transparency in payouts boosts motivation.

Ratings & Reviews 

Get customer feedback after every service. A high rating improves the visibility and credibility on the platform. Constructive feedback helps in improving the service. Encourages an individual’s professional behaviour.

Document Upload & Renewal Alerts 

Upload essential documents like a driving license, insurance, etc. Remind all the users before any document expires. This ensures compliance with the law. Keeps the provider profile updated and valid.

Bonus Read – best car wash app development companies

Admin Panel Features

Dashboard and Analytics 

An interactive dashboard with data like total requests, active users, and providers displayed in real time. Admins can monitor the performance metrics and usage of the app. Valuable for growth insights. Facilitates analytics-based decision-making.

User Management & Provider 

Adding, removing, verifying, or blocking user and service provider accounts. Provides access to entire profiles and activity logs. This will ensure quality control and safety. It helps in the upkeep of a healthy service ecosystem.

Monitoring of Service Requests

Manage all the current or past service requests and dispute resolution if any occur between users and service providers. The user may check the ETA, payment status, and other details. Ensures smooth operations and transparency.

Payment and Commission Operations 

Manage payment disburstances, set commission rates for providers, and keep tabs on refunds, discounts, and in-app purchasing activities. Give a consolidated view of all financial transactions taking place at a time. So, payments are transparent and timely.

Content Management System (CMS)

Update FAQs, terms & conditions, privacy policies, and blog content. Manage app banners and promotional texts. Keeps the app content fresh and relevant. Helps in user engagement and branding.

Push Notifications & Announcements

Send dynamic notifications about offers, service updates or application changes. Customize messages for users or providers. Boost user engagement and improve communication. Use it to your advantage in marketing and retention.

Reporting & Feedback Management

Prepare application performance reports, provider rating reports, and feedback from users. Identify areas of improvement and address them. Support for continuous optimisation of the application. Ensures user satisfaction and trust.

Emergency & SOS Handling

Here you can see real-time SOS alerts and user distress signals. Assign nearest providers or emergency contacts immediately. Monitor resolution time, ensuring safety. It always adds extra reliability.

How Roadside Assistance Mobile Apps Make Money?

Currently, the Internet offers a myriad of apps for roadside assistance that converts emergency automobile services into a revenue-generating digital platform. Such applications cater to end-users as well as businesses via multiple revenue streams. Here’s how these apps can earn while simultaneously providing inexpensive and efficient services.

1. Charges on Request

Most apps follow the pay-for-service model; i.e., the client pays only when service is requested. It works wonderfully for non-members who need occasional assistance like towing or tire changing.

2. Subscription/Membership-Based Packages

There are annual programs binding together numerous services from apps like AAA or Allstate. They provide a steady revenue stream while assuring users of reduced services.

3. Commission on Service Providers

The app earns a commission from the local provider every time a roadside service is completed. Such a commission-based setup could be scaled on volume. 

4. White-labeling and API Licensing for B2B

Apps including Agero license their backend systems to insurance companies, car manufacturers, and fleet operators. These white-label solutions also provide enormous enterprise-side revenue.

5. Advertisement and Sponsored Listings

Auto companies or the various service providers can take out paid advertising or featured listings within the app. This creates a second revenue-generating stream, especially for apps with huge user traffic. 

6. In-App Purchases

An app provides in-app sales of products such as emergency kits, spare parts, or exclusive features for their sale. And this increases customer lifetime value and engagement.

Required Tech Stack for Roadside Assistance App Development

Below is the required tech stack for the roadside assistance app development so you can get the idea that which technologies are used or the purpose of development: 

Category	Technologies/Tools
Frontend (User App)	React Native, Flutter, Swift (iOS), Kotlin (Android)
Frontend (Admin Panel)	React.js, Angular, Vue.js
Backend	Node.js, Python (Django/Flask), Ruby on Rails
Database	PostgreSQL, MySQL, MongoDB
Authentication	Firebase Auth, OAuth 2.0, Auth0
Maps & Navigation	Google Maps API, Mapbox, OpenStreetMap
Real-Time Tracking	Socket.IO, Firebase Realtime Database, MQTT
Push Notifications	Firebase Cloud Messaging (FCM), OneSignal
Cloud Services	AWS (EC2, S3, RDS), Google Cloud Platform, Microsoft Azure
Payment Gateway	Stripe, Razorpay, PayPal, Braintree
SMS & Communication	Twilio, SendGrid, Nexmo
Analytics & Monitoring	Google Analytics, Firebase Analytics, Mixpanel, Sentry
Geolocation Services	Core Location (iOS), Fused Location Provider (Android), Google Places API
Admin Features	Admin Dashboard (for service management, analytics, driver tracking, etc.)
DevOps & CI/CD	Jenkins, GitHub Actions, Docker, Kubernetes, Git
Vehicle Diagnostics	OBD-II Integration APIs or SDKs (optional, for advanced diagnostics)

Read Also: How You Can Develop Uber for Trucking

What Team Structure is Required for Roadside Assistance App Development

A mobile app development team is required to develop a roadside assistance app that will include a mobile Project Manager/Product Manager, UX/UI Designers, Quality Assurance/Testers, Back-End Developers, and Front-End Developers (iOS and Android). The particular responsibilities and members of the team may change based on the size and complexity of the project. For an on-demand roadside assistance app to work properly and for the development process to be successful, team members must effectively communicate and collaborate with one another.

How to Start Your Own Roadside Assistance Mobile App Business?

Looking back at the statistics, some of the pioneer banks and finance industries have also included roadside services in their vehicle insurance. A great business plan will give you all the details that are required to start a business. It’s an online business idea, and hence, you will need to develop a Roadside Assistance Mobile App.

1. What Kind of Details Would You Need?

Details like resources required to start the business depends upon the size of the business. Simultaneously, the place from which the business will be operating and others. The complete overview of the business is quite crucial, which is in the properly framed business plan. Also, the details like

• Resources Needed
• Manpower required,
• Return on Investment (ROI) Predicted,
• Potential Challenges that the business can face,
• Total Investment Required for the Business Working.

This business plan would act as a guiding stick for the business and also would attract all the potential investors to invest in your on-demand roadside assistance app.

2. Business Speciality

Area of specialization should be selected as the resources are limited. By choosing the area of specialty, funds can be used most effectively. Based on the financial strength of the organization, the type of services to be rendered is selected.

Competition helps the business in various aspects. It is crucial for the growth of the business. Generates innovative ideas and cost-effective methods to satisfy the customer at the lowest cost. The highly competitive market would leave you no choice but to come up with an innovative idea and the best cost-effective methods. This will help you survive in the market, which in turn is beneficial for the customers and the business organization itself.

3. Area of Operation

One of the crucial aspects of “how to start a roadside assistance business?” or “Roadside Assistance Mobile App” is the Place of Operation. The location of the business is also a determinant of the competition. By analyzing different places, you have to figure out the gap between the demand and supply of roadside services. Roads that are present in remote areas or newly constructed roads should be focused upon to start a new roadside assistance app.

As the existing roads will already have plenty of other companies operating which would lead to more competition and more competition would lead to fewer profits. The prices have to be competitive for the long run. Eventually, fewer profits for a new business is not a favourable condition. Roads having tough terrain should also be considered as not many other roadside services will be operating in such regions.

4. Enough Resources

The financial limitations of the organization should constrain the extent and the magnitude of the business operations. Initially, the expenses of the business should be rationalized. To run the business smoothly, certain operational resources are several required at all times, and these include:

• Mechanical Equipment
• Servicing Vehicles
• Towing Truck
• Manpower,
• Spare Equipment of the respective vehicle
• Extra Fuel at all times
• Batteries and so on

5. Develop a RSA Website or Roadside Assistance App

The first question would be, how will the customer approach you? Either you’ll have a customer care call number or you’ll have a roadside assistance app like uber. If you are going with an app, then the location will be picked up by the service station, and the customer can request a pickup.

In the initial phase of the business, a customer care unit should be set up which will directly engage and assist the customer via a call to make it easier for the customer, and depending on the quality of the customer care, the customer base will expand. In this realm of business, 24*7 assistance should be rendered.

6. Owing Right Tools

Purchasing the right equipment and tools is very important. It will be required at all times during the operation of the business. The technician has to identify what kind of equipment would be required in the respective car which seems to be problematic as different types of cars, bikes, and trucks require different types of equipment to identify which will be used and what is very important.

There will be different types of machinery that will be required to cater to different issues such as to inflate a tyre, a machine with a motor would be required, for welding you have required some other kind of machinery. Hence, it is best to consult a specialist while purchasing these machinery. If any machine is expensive, in the initial phase of the business, it is advisable to take it on a lease instead of purchasing it.

A towing vehicle will also be required at all times with the technician. If in the case the car doesn’t start, the respective vehicle will be towed. A towing truck will help in picking up the car and taking it to the servicing station for repair.

7. Skilled & Well-Trained Manpower

The mechanic is a crucial human resource in the business of roadside assistance app like uber. Mechanics with good training and experience should be hired. A technician who knows how to fix all types of vehicles should be preferred. Otherwise, the roadside assistance app like uber will have to hire different mechanics. For different types of vehicles, separate technicians would end up increasing the cost of the business. Mechanics should be put into training at regular intervals and be equipped with the latest techniques, which are less time-consuming and more cost-effective.

8. Deciding the Right Business Model for Roadside Assistance App

Choosing the type of business model is important for roadside assistance app like uber. It can be either a fully owned new business or could be a franchise of already established roadside services. Both models have their equal share of advantages and disadvantages. It depends on the individual choice, their financial budget, and many other factors that are determinant in choosing the type of business model.

Read Also: Logistics and Transportation Mobile App Development Cost and Features

A new business that will be fully owned by you alone would take away more effort than setting up a franchise of already established roadside services. But the share of profits of a fully owned business will be higher. The new business faces difficulty entering into the market and building brand loyalty. Goodwill is something that is hard to achieve and takes a lot of time and resources. While in a franchise, these things are already in place. The franchise of a well-known company doesn’t face much resistance. As it already has the brand value that is associated with the company. Also, it carries the same goodwill, hence helping and kicking off the business.

9. Franchise Business

A franchise model is a bit expensive as there is a premium to be paid to the parent company along with the regular profit sharing. The franchise has to comply with the norms of the parent company to make it seem standard, which leads to certain operational limitations. It’s important to register the business as it shows legitimacy and legality. It is important to make all the procedures standard and get accredited by well-known companies. This would help customers to rely on the company and instill trust in the customers for the company.

In the case of the future expansion of business, registration plays a crucial role. Arrangement of finances for the business has to be done at an early stage. Sources of finance can be through personal savings or bank loans or investors who are willing to invest in the business model in return for a profit share.

10. Go Digital

Patience is required while entering a new realm of business. Expecting instant profits is not a wise thing. Businesses take time to reach their full potential. Advertising and marketing play a major role in taking off a business. In these modern times, digital marketing should be focused upon. Digital marketing is cost-effective and has a vast reach.

Digital marketing gives you the option of selecting the target audience to which the ad will be shown. Hence, this type of marketing turns out to be the most effective method. The main focus should be on rendering quality services rather than extracting profits from the business.

In the early stages, the best thing to do is to invest the profit back into the business to improve the quality of services. This has been given to the customers, and they come out with innovative ways to subside the plight of the customer.

11. Specified Service Area

The coverage area of the services should not go beyond a certain distance as it would deeply impact the cost and the operations of the business. The initial phase of the business cannot be draining resources. To get a competitive edge over the competitors, you need to offer something that your competitors are not offering.

A Complete SWOT analysis of all the competitors and an understanding of the tradecraft in the market is very important. For this, feedback should be taken from the customers after the services and ensure that the customers are fully satisfied. If there are any grievances from the customer, they should be addressed on an immediate basis to make sure that the customer comes back and builds brand loyalty.

Reminders for the service of vehicles can also be sent to the customers. Business procedures should be continuously updated and improved for higher customer satisfaction. Once regular quality services are established in the market, it will be relatively easier to make a profit, sustain, and grow in the market.

Final Words:

So, this was all about the Roadside Assistance Business. Anybody who is up for a towing business app like Uber or with a new idea has to be very cautious and intelligent while operating. To check on how much it costs to develop an Uber-like tow truck app, read this blog. After reading this article, if you are interested in developing a Tow truck Roadside assistance provider app, feel free to contact us for a FREE Consultation.

We at Octal IT Solution, the experts develop scalable, secure, and user-friendly mobile apps attuned to the particularities of your business model. Should it be an app for a minimal charge for specific assistance promotes or a full-blown membership-site application, our developers, UI/UX designers, along with analyst, are prepared to help you from conception to launch and much further along.

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