The outbreak of the COVID 19 pandemic has changed a lot for every industry. The hospitality business around the world stood stunned on halt for almost a year. It was only debts, loans, and losses. 

But the way it bounced back with technology is worth the appreciation. The technology made it easier for the hotel management software solutions to take care of the ups and downs in the industry and move forward with stronger results. If you are someone who is looking forward to reviving your business online then know that you have the best team to help you through. 

Our hotel management software development team is experienced in providing similar solutions and has walked the tech lane with pride. We make it a point that each solution that is delivered is technologically advanced and has a strong market presence.  Few days back I used one of the applications they created and it was so fun and easy to use an application that shares it all about you. 

I was on a vacation a few days back, and while sitting in the nearby cafe a sudden thought struck my mind. The Internet has made life so easy. You want to move here, you have a taxi booking app. If you want to book flights, we have a flight booking app. If you want to eat, order food online and if you are on a break like I am, then you have a hotel booking app that can make things a lot easier for you.  

To be honest, if you own a hotel business and haven’t invested in hotel management software development, then you are still losing a lot of those dollars.   

With the new tech trends revolutionizing luxury and resort hotels, mobile applications are making it possible for the hotel staff to manage operations of their property even while being away from the front desk.

It is this new dependence on mobile phones which is changing the things altogether and because of this hotel management software projects are constantly growing in popularity with various hotel management solutions absolutely cashing in on mobile capabilities.

So, what’s this fuss all about?

Well, it’s high time that you unleash the power of the tiny device in your hands in order to run your complete hotel on the go with hotel management software. Let your customers know how easy things are for them and how they can just go for regular formalities in a touch. This enables speedy check-ins, check-outs and housekeeping operations, managing multiple POS outlets efficiently, as well as allows access to actionable reports simply from the convenience of your smartphone. The hotel software development firms make it a lot easier to not just empower your sales team to sell immediately but the app also helps in keeping an eye on how your hotels are being run with easy access to data at your fingertips, anytime and from anywhere.

Evolution of Hotel Industry in the Past Few Years

The hotel industry continues to grow at an impressive rate, as it is becoming more competitive and aims to provide high-quality service to patrons. Over the years it has made huge leaps in growth and it is certain to further increase with software development for hotel management gaining popularity. 

hotel-management-app

Did you know today 5% of the communication between the hotel and guests is by phone and 95% via other channels? Well, this states in itself that the hotel industry has evolved in its way and in the coming times, is prepared to be showered with a number of new offerings and services. Also, a report by trading economics states that annual disposable income is increasing every year. Since disposable income is increasing, it is obvious that the number of travelers is increasing in the coming years. 

Role of Hotel Software Developers in Changing the Hotel Scenario

With digitization entering the hotel industry already, it is up for a digital makeover. With Digital Menus, Kiosks, tablets on tables, digital tabletops and digital kitchen, a lot is offered to customers for an out-of-the-world hotel experience. Both hotels and customers are welcoming this pleasant change as it has made things easier on their parts. Hoteliers have well-understood the need to offer a great customer experience and to embrace new market requirements which happens to be the key drivers for digitization in the hotel industry.

software-developer

It has made the work proceedings easier such as management payrolls, finance, inventory management, and is helpful in a lot of other aspects as well. Now let’s get started and explore it all about the making and various features of hotel management system software.

Let’s explore the most dominating trends in the hospitality business that has embarked its journey to digitalization. 

Dominating Trends of Hotel Management Software Development 

When talking about the trends of hotel management software development, you cannot miss how it has exploited the technology to become a part and parcel of our each vacation planning. 

hotel-management-system

Trend#1: Dominate with a Mobile Application 

Surely mobile apps are the trend. As the internet has turned from a luxury to a basic amenity, we have come a long way. If you have a website the world sees you but if you have a mobile application the world easily connects with you. If you want to expand your reach and target audience from various walks of life, then having a mobile app is the right decision to make. 

Trend#2: Personalized Experience to Win Loyalty

If you want to win the loyalty of your customers, offer them experience that they would never forget. Personalized experiences need a lot of predictive analytics and data collection. But a little study of your customers can help you reach the top of your game in no time. Share with them the destinations they may like, the events or anything that would interest them. 
A little effort would result in great revenues. 

Trend#3: Direct Booking Alternatives   

Let your customers have the alternative for direct bookings. Make sure your developer integrates hotel management software booking alternative to ensure you are not missing on any client while the page is redirected several times or there is some issue with the planning team.

If you want to hold your grounds then reaching to the right firm to help you in the digital transformation process is important. Our experts can help you in your digital transformation journey and offer you a feature ladened mobile website that can help you get things done.  

Benefits of Hotel Management Software/Apps

Well, as you are in the process of selecting a firm for software development for hotels, you must consider the various benefits offered by this system. It includes:

hotel booking app

Increased Bookings

Stay assured about increased booking when you have a hotel management system in place. After all, the ultimate aim of this solution is boosting hotel bookings. Whether you are keen on increasing off-season bookings or wish to expand your offerings to new market segments, with right hotel management software in place you are certain to make a mark.

Better Revenue Management

A fruitful revenue management strategy can be integrated into the hotel management software project. As with the use of several pricing tools, it is easier to create a flexible room pricing strategy and this way revenue generated per room can be maximized. Meanwhile, in this competitive industry, pricing the rooms right is imperative and with the help of these tools, it can be done efficiently.

Manage Distribution

Your reach across the industry can be improved with a hotel management system as it integrates with a channel manager and hence enables you to advertise and promote your hotel business across various channels while also maintaining rate parity. Be it large OTAs or GDSs or even independent retail agents, real-time booking information can be provided to all of them and this will ultimately lead to an increased booking.

Build a Relationship with Guests

This system will greatly benefit in developing a good relationship with your target audience as well as identify new markets to enter into. This way, the travelers who loved their stay at your hotel, will further appreciate the enhanced experience. Besides, new technology also helps in reaching out to the new markets. 

Increased Online Presence

This system works great in enhancing online brand presence. When a management software is integrated with your hotel website, accepting direct bookings made online becomes easier as well as a user-friendly website can be developed. This helps in increasing ranking in search engine results while also enabling more travelers to explore your property while they search hotels online.

Administrative Tasks Accomplished in Lesser Time

It is helpful in minimizing the time usually spent in accomplishing administrative tasks? When you zero upon the suitable hotel management software modules, things get easier, as then your efforts & energy can be put on the bigger picture. Besides, the technology offers valuable data regarding how employees are performing their tasks & duties, and how this impacts employee retention, productivity, and satisfaction. It is crucial to automate a lot of tasks in today’s fast-paced world, and right hotel management software offers it all to you. So, these were the various benefits of hotel management system, now next let’s explore the features of modules.    

software development consultation

Let’s discuss the hotel management software features that your team must include in the solution that is delivered to you. We have listed here some of the prominent features that you would need to include in your application, rest you can always look for more features from your competition or come up with some unique services for your customers. 


Must Include Features of Hotel Management Software 

Guest Hotel App 

Once the client has booked a room in the hotel, he is given an access link for Guest Hotel App. After installing the app on the smartphone, it gets easier for the guest to enjoy the services by making requests through the app. This saves the hassle to make a call every time some assistance is required.

Booking Engine 

Hotels can get the booking engine developed by their app development team or by any mobile app development firm. This way users can book hotels from the app itself by sharing their requirements and can choose the room as per their liking. The in-app payment facility is also made available. 

Channel Manager 

This feature allows the hotels to associate with more than 100 International and regional OTA channels with GDS channels, such as Galileo, Pegasus, Sabre, Amadeus, and Worldspan to choose from.  The hotel management software cost includes integrating your system with GDS, the hotel information (vacant rooms, hotel facilities, etc.) will be automatically updated on other sites and booking engines. 

hotel-channel-manager

HR & Payroll

Integrated and managed by a centralized hotel management system for easy management of staff payroll and handling other things, such as time and attendance & leave management. 

Restaurant POS

As the client is staying in a hotel, he can use the facilities such as restaurants, salons, spa, bouquets, without the need to make instant payments. With the POS system integrated in the hotel management system, all the expenses are saved into the system and are added to the final bill, which can be paid upon departure.

Feedback

Well, the hotel can ask the customers via SMS & Email to give a review about their hotel experience. By integrated feedback engine, like Tripadvisor to the app, the process becomes easily manageable.

The features to include in your hotel software are highly dependent on the hotel management software modules that you are working on. Here are the most popular modules to discuss and work on. 
 

Hotel Management System Modules You Can Include in Your Software

When it comes to hotel management system development, you need to at least make sure that your mobile app developer has included the basic modules in your software. This would make it easier for your customers to connect with your app and enjoy your services.

hotel-management-software-module

Sales 
This module is to manage the sales that take place through the hotel management system.

  • Rates
  • Reservation
  • Group
  • Inventory
  • Inquiry

Maintenance 
This section is for the maintenance of the daily arrangements.

  • Work Order Scheduling
  • Email & SMS Alert
  • Reports
  • Items Management

Banquet Hall 
This section is to handle all the activities related to the Banquet Hall.

  • Booking & Reservation
  • Menu Card Definition
  • Event Quotations
  • Event Planning

Back Office 
All the back office work and functionalities are handled from here.

  • City Ledger / Direct Billing
  • Company & Travel Agent Invoicing
  • Statements
  • Advance Deposit & Guest Ledger

Front Desk 
This section is to manage the front desk functionalities.

  • Night Audit
  • Reservation / Booking
  • Room Allotments
  • Room Allocation as per Preference
  • Best Occupancy Level Allocation
  • Check-In
  • Configure Charges
  • Generate Electronic Card Key
  • Guest Notifications
  • Internal Notification
  • Bar or Unbar Phones
  • Share Information with Third-Party Software
  • Early Check-In Charges
  • Live Inventory Update
  • Black Listed Guest Alerts
  • Day-Use Charge
  • Check-Out
  • Late Check-Out Fee
  • Guest Billing
  • Folio Transfer
  • Check Point
  • Gate Pass Printing
  • Automated Feedback Form
  • Alerts for Housekeeping
  • Real-Time inventory Update
  • Registration Card and E-Signature
  • Billing- Payment Modes
  • Group Bookings / Reservations
  • Group Check-Out

Housekeeping 
This section is to manage all the tasks and functionalities managed in housekeeping.

  • Inventory Consumption
  • Task Assignment
  • Schedule
  • Maid Management
  • Costing

Mini-Bar

  • Minibar Billing
  • Item Assignment
  • Item Issue / Return
  • Item Breakage

Laundry

  • Guest Laundry
  • Hotel Laundry
  • Daily Linen
  • Laundry Items
  • Delivered / Undelivered Items


Extended Features of Hotel Management Software

Along with these some of the extended features of hotel management software are: 

channel-manager-hotel-management

  • Hotel: Navigation, Amenities Offer & promotions, Pictures/Videos, Room Info
  • Near By: Attraction, Shopping, Restaurants, ATM, Landmarks
  • Travel Desk: Event Calendar, Sight-Seeing, Local attractions, Book Local Guide, Vehicle Booking
  • Room Services: Book Table, Place Orders, Upgrade Room, Early Check-in, Checkout Time, Extra services
  • Billings: Guest can check bills, download invoice & can pay through the guest app as well
  • Rating & Review:  Guest can rate & review hotel through the guest app
  • Pickup & Drop Points: Can Choose pickup & drop point while check-in, checkout & other sight-seeing events
  • Panic Button: One of the important features for security, In case of emergency, an alarm hits the mobile phones of the five registered users and accordingly the location of the user is delivered within 5 to 10 seconds.

These are some of the important things that you would need to take care of when working on the hotel management software development. If you are looking forward to building a strong solution for yourself then you can hire the best app developers at Octal IT Solution. 

Third Party Interface Features of Hotel Management System

Let’s now further talk about the third party interface features of hotel management system

third-party-interface

Credit Card Processing 

In order to enable clients to make easy payments your hotel management system development team can integrate third party payment options to allow the processing. It automates the processing of reservations charges and deposits by integrating a payment gateway directly into your Booking Engine. Among the few who offer the best services in this regard are SlimCD, NAB Credit Card, Mercury Payment Systems & Xcharge. 

PABX 

It is actually a Call Accounting Interface that is used to automatically post-call records to the hotel management system, allow the hotel to track calls, bill guests for phone usage, increase guest satisfaction, and reduce telecommunication costs. The commonly used names for this service are Samsung, Panasonic, and Comdial. 

Key Card Door Lock 

It offers comprehensive access control and system management to the hotel staff as it is directly integrated into the hotel management system. Hotel owners can track the lock events of each room easily as all records are saved in lock including data, card No, and the card type. Mostly ADEL, Inhova and Ving Card are the brands used for this service. 

Financial Accounting 

It is a new mechanism for sales analysis that enables the study of all past, present and future of how a hotel management system work. Hotel functioning gets easier when the financial accounting system is integrated in your hotel management software. Renowned service providers are Auto-Count, Ema's software, and Tally. 

Fingerprint Reader 

It is the safest and fastest way to identify hotel guests and enhance access control security. This system enables customer verification, facilitates keyless entry, reduces costs, and protects customer information. BoiEnable, DigitalPersona, and ZKSoftware are known to offer the best services in this arena. 

SMS/Notification 

In the daily proceedings of the hotels it needs to send SMS and notification to the customers. Hence the third-party system can be integrated for this purpose which is synced with the hotel management system thus storing all the records. Popular names in this arena are BulkSMS, 24x7 sms.com, and catches. 

Fiscal Printers 

This technology guarantees high performances in terms of speed and reliability. The common brands are RCH Group, Bixolon America Inc., Dzhies Group Ltd, etc.
At Octal IT Solution, the android app developers make it a point to integrate some of these or all of these hotel management system features with your product. If you want to integrate some more features with your mobile application, just let our developers know. 
  

Technology Stack for Hotel Management Software Development 

When it comes to developing a hotel management software development system for your business, it is important that you reach the right development team that can offer the latest technology and integrate solutions that would make your app scalable and future ready. 

For Backend Development, We Have 

  • Framework: Express
  • Database: MySQL
  • Language: Node.JS, Java Script
  • API Documentation: Swagger
  • Infrastructure: AWS

For Frontend Development, We Have 

How Much Does It Cost to Develop Hotel Management Software?

When it comes to determining the cost of development, the hotel management system software features play a significant role. Here are the rates of development area wise.    

  • US-based developers: $100 to $250 per hour
  • Eastern Europe-based developers: $80 to $180 per hour
  • India-based developers: $25 to $50 per hour

An efficient and feature-rich hotel management software and mobile application can cost you from $15000 to $25,000 for a single platform. If you are looking forward to a mobile app for hybrid platforms along with a kiosk web-portal the cost will go high accordingly. Choosing Hotel management software and mobile app developers will also make a difference.

Final Note

Once you have the features and functionalities in place, it’s time to look for the right hotel management software development company that will help you put it all together in place. With a team of skilled and experienced software/app developers, designers, QA testers, you will be all set to take on the world of hospitability and come up with a highly-functional app.

If you have a business idea and you aren’t sure how to proceed further then let’s meet over coffee and see how we can turn your business idea into a working reality. 

tech-consultatnt

 

Arun Goyal

Managing Director @ Octal IT Solution, a prominent Mobile App Development Company offering cutting-edge iPhone App Development and Android App Development services to Startups, SMEs and Fortune-500 Companies.

Leave a comment

Comments

Get a Quote