What is the issue: Every year, in the US itself, hospitals tend to spend multi-billion dollars all for the outdated communication systems such as emails, texts, calls, and pagers. Thousands of deaths occur every year from medical mistakes owing to communication error or breakdown between patients and the care team in the medical facility and hospitals. What is the solution: A cloud-first approach is great in enhancing collaboration in hospitals and facilitates secure communication, in compliance with HIPAA, between doctors, nurses & other staff members. It enables stakeholders to work together in real-time, to enhance patient care, as this supports team-based healthcare delivery objectives & allows communication across multiple devices. In the light of myriad deaths taking place due to medical errors and medical carelessness, it is vital to pay attention to the issue.

Research taken place in the U.S. shows that the third leading cause of death is the lack of coordination amongst the healthcare staff. Hence, it is clear that the mismanagement in care & medication is on the rampage and demands the ultimate solution.

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Bring in a system by introducing collaboration platforms

As per the several types of research and surveys, there is a dire need for a call-to-action to bring coordination in medical processes, thus coping with the constant shift in medical care & patient's discomfort. A centralized healthcare collaboration platform is ideal to deal with the situation as it simplifies communication between the primary-care physicians, referral staff & patients. In fact, a number of healthcare organizations are also deploying coordinated care software to deal with the issue and to also organize the medical details of patients in an e-record that can be deliberately shared with concerned participants involved in medical care.

These records can store medications, immunization status, medical history, allergies, personal statistics (like weight & age), lab-test results as well as billing information. Thus, no worry about losing a patient's important medical info and it also helps in comprehensive treatment, overall changing the quality of medication services & delivery of care.

What is Coordinated Care System?

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In primary medical care practice, the Care Coordination system comprises of deliberate organization of patient care activities and shares information amongst all participants concerning patient care, thus accomplishing more effective and safer care. The ultimate goal of the care-coordination solution is meeting patient's requirements & preferences in concern of high-value and high-quality healthcare delivery. This way, patient?s requirements are known & well-communicated to the right people at the right time and this way this info is used to guide the delivery of appropriate, effective and safe care. Meanwhile, coordinated-care systems can be attained in two ways: by using a broad approach (used commonly to enhance healthcare delivery & by using specific care-coordination activity. Examples of broad care-coordination solution approach include:

  • Health information technology.
  • Medication management.
  • Care management.
  • Teamwork.
  • The patient-centered medical home.

Examples of specific care-coordination system activity include:

  • Creation of a proactive care-plan
  • Assisting with transitions of care
  • Sharing/Communicating knowledge
  • Establish accountability & agree on responsibility
  • Assess patient needs & goals
  • Work to align resources with patient & population requirements
  • Link to community resources
  • Support patients' self-management goals
  • Monitor & follow-up, includes responding to changes in patients' needs.

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What importance does Care Coordination holds in Healthcare facility?

The Institute of Medicine has identified Care-coordination as the key to potentially enhance the efficiency, safety & effectiveness of the healthcare system in America. With targeted & well-crafted care-coordination systems, it is possible to enhance outcomes for each one out there, including providers, patients & payers.

Those who benefit from the Care Coordination System are: Medical practices across the world, reach out to care-coordinated solution when they required customized services that help in delivering patient-centered care. You could be a:

Physician: It allows them to communicate with the staff and patients through HIPAA-compliant messaging feature

Medical Practice: It is able to improve patient-doctor relationships and reduces the workload of physicians.

Medical center/Hospitals: It builds an effective collaboration platform, thus ensuring enhanced healthcare services.  

What are the essential features of a robust Care Coordinated System?

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Here are the features of a coordinated care software: Interoperable with hospital systems: Instantly get medical records, patient list, lab results directly from third-party systems, as HIS, EHR, EMR, PHR, etc. Thus, hospitals and care facilities are enabled to share patients' records in real-time privately & securely.

Discharge plans: Discharge plans can be created by physicians for patients in order to monitor them remotely even after they leave the hospital. Physicians are able to assign & track tasks given to the care coordination team & other clinical staff. This way, patients are able to avoid unnecessary travel to hospital locations, thus decreasing patient readmission.

Timely access to hospital/ER admission information: Mostly, patients are found to be vulnerable post their discharge, and thus the ideal time for primary care-provider for follow-up is within 24 to 48 hours. For this purpose, providers require details regarding admission as it offers an integral foundation for a transitional care plan.

Robust transitional care program: A strong and well-suited transitional-care program, is useful in successfully easing the transition for patients from hospital to home & reducing readmissions. The transitional plan should comprise at least four-to-six weeks, also including periodic follow-up which will ensure that the patient is able to identify symptoms that might require immediate attention, well-understands discharge instructions, and attends the follow-up appointments with the primary care provider.

Patient education & Engagement: Chronic-ailment patients require to actively participate in their health-care & maintenance, thus the transitional plan must motivate, empower & educate them in doing so. This is useful for both patients & care-providers. The care-coordination team should recognize any kind of barriers that may prevent a patient's full engagement, like anxiety, depression, or other mental health disorders, and accordingly coordinate the offered services.

Multi-disciplinary teams: Often patients come across economic and psycho-social barriers to maintain their health. Thus, the coordinated-care team must include professionals and/or a social worker to address these non-clinical barriers.

Quality Improvement: With a care coordination system embedded in patient's EHR (electronic health record), care-team members are able to recognize gaps in a patient's care or prevent duplication of services, by referring to dashboards. The system is also used to recognize high-risk patient populations within a practice, so it is possible to provide the right care at the right time & place. Additionally, providers are also able to analyze overall progress in accomplishing performance goals, like improved quality & reduced cost of care.

Targets high-risk patients: With its ability to focus on clinically high-risk patients, it is possible to better health outcomes & lower costs. The coordinated care software gets triggered by identification by the physician or a player-generated notice of admission. Clinically high-need patients need a minimum of 90-days of follow-up (which is beyond standard four-to-six weeks) to ensure they are fully-educated and well-engaged in their care & any barriers in terms of medical care are resolved.

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Cloud platform: This is a single platform on the cloud which unites care-teams, physicians, admin staff, and patients in a single-consolidated space. This way, it connects independent departments, organizations & facilities within a hospital network.

Patient feeds: Patient feeds such as clinical notes, photos, videos, tagged comments shows on physicians? mobile phones. This way, physicians are able to receive patient updates, despite the former's location and this ensures faster decisions.

Clinical notifications: Sends notifications concerning the patient's medical summary, test performed and medications are taken. This way, it is ensured that physicians never miss out on a critical patient-care message, thus it encourages better-coordinated care with the team.

Care Team Management: Physicians are able to dynamically create & manage coordinated-care teams. They are able to trigger communication with the care team as well as execute schedule changes in real-time. This enables immediate response from role-based care team members and enhances the efficiency of coordinated care.  

Additional Features of Coordinated Care System:

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Group chat: Communicate efficiently with care team members through HIPPA-compliant one-to-one chats & group chats. Thus, the secured communication is beneficial in eliminating calls from the care coordination team and enhances clinical workflow.

Dual Focus: A dual approach that focuses on care coordination, which is both patient-centered & population-centered, is a great means to improve patient-health and also helps in reducing the overall cost of care. With the population-centered approach, the platform targets a specific population like patients which High Blood Pressure ? and offers care process as per that thus preventing hospital admissions.

Follow-up Attendance: Even though most communication takes place over the phone, still in-person communication stays most effective & encouraged. Usually, it happens that patients or caretakers face difficulty in grasping all information provided during follow-up appointments, and thus they forget or fail to ask important questions. It can be improved the patient care coordinator (PCC) is able to attend certain office visits, where s/he can facilitate conversation as required, encouraging the patients to actively participate in the care process.

Medications Reconciliations: Often readmission occurs due to medication mismanagement. With a centralization care coordination system it is possible to take a preventive approach like it reviews all the medications within 24-hour of each transition & each specialist-visit.

Focus on overall results: The best way to enhance care coordination is by enabling access to practice access to an integrated population health management platform that offers superior-quality technology coming packed with data-driven processes & analytics. It is also vital that the platform offers quality measurements & reporting capability which will be required by health providers while participating in value-based reimbursement programs.

What are the benefits of a Care Coordination System?

With proper care coordination, providers are able to deliver improved community health, enhanced patient experience, & reduced overall cost. With the care coordination system, providers are:

  • Able to enter into value-based contracts with immense confidence: Most of the value-based models need providers to prove patient satisfaction, reduced overall cost-of-care, and ongoing quality improvement. They can put forth rigorous but attainable goals with a robust care coordination system.
  • Patient engagement is enhanced by involving patients in their own care. The Care coordinated team stays connected to the patients so by regularly communicating with them, they can engage patients & focus their attention on preventative actions.
  • They can ensure utilization management. With the care coordination system, physicians & other care team members can focus on proactive care, instead of reacting to expensive acute-care episodes.
  • They will be able to work at the top of their credentials by having more quality-time to offer care to patients. After all, Patient care coordinators (PCCs) are directly handling or facilitating the physician scare team with wide-ranging patient care tasks.

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Why is it important to choose right development partner for Custom Coordinated Care System Development?

While choosing the Coordinated Care System Solution Provider Company you need to be clear about a few requirements which are integral for the development of the system. The software should be:

  • Easy to use & feature-rich
  • Efficiently works on all devices (Desktops, Mobile & Tablets)
  • Integrated with the EHR system of the healthcare practice
  • In compliance with HIPPA, HL7, And GDPR
  • Certified with EPCS (Electronic Prescription for Controlled Substance)
  • EPA (Electronic Prior Authorization) Integrated

Once you are sure that the Custom Coordinated Care System Developers will be able to provide you with these essential features, give it a go.

What is the cost to develop a Custom Coordinated Care System?

So, a number of aspects need to be considered to determine the cost to develop a Custom Coordinated Care Software. The system is really massive, as it connects doctors, administrators, clinical staff, and patients in this one place. Meanwhile, as it comes to the development cost, there are a number of factors that affect it, such as:

  • Basic Features & Functionalities
  • Advance & Additional Features
  • Third-Party API Integration
  • Various Healthcare system integration
  • Certifications & Compliance
  • Development Platforms (iOS & Android, IoT, Web, Desktop)
  • Development Partner Location
  • Development team size and engagement modal

These integral factors are considered while calculating the cost of Custom Coordinated Care Software Development.  

Arun Goyal

Managing Director @ Octal IT Solution, a prominent Mobile App Development Company offering cutting-edge iPhone App Development and Android App Development services to Startups, SMEs and Fortune-500 Companies.

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