Ecommerce CRM Software Development: Tech Stack, Cost & Features for 2025

Managing an eCommerce company nowadays is not a simple job. One minute, you’re attempting to keep track of hundreds of clients; the next, you’re spending hours answering consumer questions. Alternatively, you could be annoyed that so many clients go away empty-handed and question why. This is where CRM in ecommerce comes into play. The ecommerce CRM software helps businesses eradicate all these!

Imagine investing into a market size that was valued at $40.2 billion in the year 2023 and is expected to close at $46.3 billion for 2024. It is definitely worth jumping into the ecommerce CRM software development as it will help your business grow. The ecommerce CRM software development market industry is projected to grow with a CAGR of 11.5% for the duration of 2024-2032, i.e. it will reach around $156.3 billion by the end of 2032.

An eCommerce CRM system is your solution if your company is ready for organization, meaningful customer contact, and income increase. Octal’s software development consulting services will help you to realize your vision with the best CRM software for ecommerce created especially for your requirements. Let’s investigate the reasons eCommerce CRM tools are absolutely essential for success! 

Features and Benefits of Ecommerce CRM Software Development

Once you know the problems CRM software for ecommerce may address, investigate the practical advantages your company can get from investing in this industry. From increasing sales to fostering loyalty, eCommerce CRM systems not only help your company but also change your operations and expansion capacity. Here are the main reasons you should not overlook creating bespoke CRM software eCommerce anymore:

1. Improved client relationships and loyalty.

Every great eCommerce company starts with a solid client relationship. From their first visit to their last purchase, every customer interaction is tracked with CRM eCommerce software. Octal’s software development ideas and services will enable you to develop a CRM system that keeps your clients involved.

2. Growing Conversion Rates and Sales

The effect on sales of ecommerce CRM software development is among their main advantages. Through the analysis of consumer behavior, CRM systems may generate tailored recommendations and timely offers, thus increasing conversion. 

3. Enhanced Customer Loyalty and Repeat Business

The best ecommerce CRM software simplifies retention of current consumers, who frequently cost less than recruiting new ones. Tracking every consumer’s purchase behavior and providing customized offers will help you to keep them returning. 

4. Effective Team Cooperation

A CRM software for ecommerce centralizes consumer data, providing access to the information for your support, marketing, and sales teams. This guarantees everyone is using current data and enhances cooperation to provide a flawless client experience. 

5. Real-Time Information for Wise Choices

Using ecommerce CRM software development helps you to have a real-time understanding of consumer behavior, sales trends, and product popularity. These data-driven revelations guide your decisions on promotions, marketing plans, and inventory control. 

6. Simplified Marketing Programs

In a competitive eCommerce environment, good marketing is crucial; nonetheless, generic efforts usually fail. Your marketing gets more focused and successful with CRM eCommerce software. Your CRM system lets you contact the correct audience with the appropriate message by grouping consumers based on their preferences and purchase behavior.

7. Lowered Cart Abandonment

Although cart abandonment is a regular problem, ecommerce CRM software enables you to fight it. Your CRM can automatically follow up with consumers who left goods in their cart, delivering reminders or tailored offers meant to inspire them to finish the transaction. 

8. Scalability to Support Development

The demand to handle rising volumes of consumer data and interactions develops along with the size of your eCommerce company. Octal’s cloud integration solutions guarantee flexibility and strong performance as you grow, thereby ensuring that your CRM solution is ready to accompany you.

9. Increased Compliance and Data Security

Every company depends on the responsible handling of client data. Using the best CRM software for eCommerce results in compliance and safe systems safeguarding private data. This program follows data security rules and concentrates on combining security elements to guarantee your customer information is safe. 

10. Building Customer Profiles

A CRM system helps companies create thorough client profiles, which is one of its main advantages. This data allows one to customize the customer experience and customize marketing efforts to particular client bases of size. 

Ecommerce CRM Software Development Cost

To give you a better idea of how much it costs to build ecommerce CRM software, we’ll focus on working CRMs. Here is a quick look at the different parts of CRM software that help the three main parts of a business: sales, marketing, and customer service. It also has tools that all CRM software should have.

1. Sales Module

Some sales tasks that are automated help the sales team do their jobs better, make more deals faster and keep track of and handle their customers. Here are the main parts of the sales module and how much the software development cost:

Features	Cost
Dashboard, Tasks, Leads, Contacts, Opportunities, Pipelines, & Accounts	$20,000 to $50,000
Sales Analytics	$5,000 to $10,000
Sales Planning and Forecasting	$10,000 to $15,000

2. Marketing Module

It is easier to make great marketing efforts, keep track of how well they’re doing, and plan marketing activities more efficiently when you automate them. Here are rough prices for three important parts of this module:

Features	Cost
Marketing campaign management	$7,000 to $9,000
Customer segmentation	$9,000 to $12,000
Marketing analytics	$5,000 to $6,000

3. Customer Support Module

Custom software development companies that want to help customers can’t stay in business without a good customer service system. A customer service module simplifies regular tasks and raises the level of customer service by doing the department’s standard tasks automatically. Here are the main benefits of the customer service tool and how much it costs:

Features	Cost
Help desk and agent console	$20,000 to $35,000
Knowledge base	$4,000 to $8,000
Service analytics	$7,000 to $9,000

Cost Affecting Factors in Ecommerce CRM Software Development

There are four main things that affect ecommerce CRM software development process cost.

1. Complexity of the Software

It will take CRM developers more time, work, and knowledge to do tough jobs. All of this is part of the price of making a custom CRM. It costs more to build a complicated system, so the more features you need, the more it will cost.

2. Developer’s Experience and Expertise

A skilled developer is the only one who can give you the CRM you need. Some companies charge more to make ecommerce CRM software because they hire specialized developers to work on your project.

3. Scalability of the Software

The more the staff use the CRM, the more money the company will make. It looks at both how much it costs to set up CRM at work and how much it costs to train basic staff. This changes how much it costs to make a custom CRM system.

4. Choice of Platform

The price of custom ecommerce CRM software development will depend on the platform you choose. When it comes to testing, an Android CRM software needs more work than an iOS one. Because of this, development may take longer and cost more. 

5. Ongoing Maintenance

You should also think about how much it will cost to keep your CRM system up to date. Costs for technical help, teaching new developers, adaptation, and data management may be part of ongoing upkeep.

Also read: Banking CRM Software Development: Cost & Features

Tech Stack for Ecommerce CRM Software Development

To stay competitive, ecommerce CRM software needs to incorporate the latest technology stacks. These tech advancements not only enhance your CRM’s capabilities but also ensure that your business remains agile and ready to meet changing customer demands. Here are some cutting-edge tech stacks that can add real value to your CRM for eCommerce.

Frontend Technologies

• JavaScript: For user interactions and dynamic content.
• CSS/HTML: For web application layout and organization.
• Frameworks: For cross-platform mobile applications, react native, flutter, or angular.

Backend Technologies

• Frameworks: For developing APIs and managing requests, Spring Boot Express.js, or Django.
• Programming Languages: For server-side development Java, Ruby, Node.js, or Python.

Database

• NoSQL Databases: MongoDB provides adaptability in regard to unstructured data.
• Relational Databases: For transactions and structured data storage, MySQL, or Postgres.

Cloud Services

• Storage: For file and document storage, Google Could Storage or Amazon S3.
• Hosting: For scalable cloud service use Microsoft AWS, or Google Cloud.

Payment Processing

• Payment Gateways: Handle purchases securely using Stripe, Square, or PayPal.

Authentication and Security

• Encryption: TLS/SSL for transit data encryption; AES for data at rest.
• Identity Management: For user signup and login, Firebase Authentication or Auth0.

Analytics and Monitoring

• Monitoring Tools: Either New Relic or Datadog for error tracking and performance monitoring.
• Analytics Tools: For user activity monitoring, Google Analytics, Amplitude, or Mixpanel.

DevOps and CI/CD

• CI/CD Tools: Jenkins, Travis CI, or CircleCI for automated deployment and testing.
• Version Control: Git and variants include GitLab or GitHub.

Additional Tools

• Document Management: E-sign CRM agreements using DocuSign or HelloSign.
• Communication: SMS alerts from Twilio.

Steps to Develop Ecommerce CRM Software

A standardized customer relationship management system may not be the best fit for eCommerce companies whose needs are complicated or ever-changing. Follow these steps to construct ecommerce CRM software if your online business needs more than just a basic solution.

1. Determine the Technical Requirements

Computers are essential for the operation of certain businesses’ online storefront software. A few others may even put these kinds of solutions on the cloud so they can be accessible from any mobile device. While designing the CRM for eCommerce, make a note of the possibilities and constraints of each technological configuration.

2. Decide Software’s Features and Roles

A full-featured customer relationship management system that handles sales, inventory, marketing, and customer service is usually necessary for large organizations. Managing leads and tracking sales force efficiency are two essential elements for smaller companies. Eliminate unnecessary elements that don’t contribute to your company’s goals. Also, think about what functions your eCommerce team needs from the best CRM software for eCommerce.

3. Cost Estimation

Please determine how much it would cost to create an eCommerce CRM software system from the ground up. Project complexity and development time are two factors that affect the final price tag.

• Complexity 
• Development time
• Fees 

4. Create the CRM

Now that the requirements are clear, you may begin developing the program. Online stores may build CRM for eCommerce systems in-house or contract with a third-party software company. More economic development, dependable support, and less technical engagement from your team are all possible outcomes of your decision.

5. System Deployment

After the CRM has been tested extensively, it is time to launch it and begin onboarding your staff. It is common to need training when using CRM software that is custom-made. Developers and business teams should collaborate closely to teach all CRM users. Beyond that, you need to make sure the data transfer is done correctly so that the continuing eCommerce activities aren’t interrupted. 

Final Thoughts on Ecommerce CRM Software Development

Ecommerce CRM software helps online stores handle their customers, keep track of their sales, keep an eye on their goods, and more. CRM helps stores in many ways, such as keeping customers longer and making processes work better. Off-the-shelf CRM is a cheap way for eCommerce owners to get their customers more involved, but a custom-made option is better for meeting changing needs.

The high cost of making CRM software is one of the main reasons why not everyone picks it. Octal knows some ways to keep the cost of custom ecommerce CRM software development low. It’s mostly about getting specialized coders from outside the U.S. You don’t need to be looking at client accounts. It’s easier to start with a minimum viable product than to buy a whole CRM solution.

Also read: Change Management Software Development: Cost, Features

FAQs 

1. How many years of experience should a customer software development company have?

Hiring a firm with experience building CRM for eCommerce is very vital. Demand case studies, portfolio examples, or references from other e-commerce companies they have dealt with. This guarantees they appreciate the particular requirements of eCommerce companies and can provide a tailored solution fit for your goals.

2. How to approach custom CRM development for eCommerce businesses?

Various e-commerce companies have varied demands, hence you should choose a CRM system catered to your purpose. Ask about their operational issues, client interaction tactics, and development process to better grasp their corporate aims. Look for a business that welcomes teamwork and has a flexible strategy to meet evolving demands. Ensure that software testing services are included in the development to catch issues early and ensure quality.

3. Can you integrate your CRM software with my existing eCommerce platform and other tools?

One of the main purposes of eCommerce CRM software is their flawless interaction with other systems like your eCommerce shop, payment gateways, marketing tools, and analytics systems. Inquire of the development business if they support platforms like Shopify, WooCommerce, Magento, or bespoke solutions, as well as whether they have integration expertise.

4. What ongoing support and maintenance do you offer after the CRM is implemented?

Since e-commerce is a long-term investment, a CRM for it is important to make sure the program stays current and runs as your company expands. Inquire about their post-launch assistance including scalability, software upgrades, troubleshooting, and training. Verify that they can manage any problems that develop after the system launch and provide consistent customer care.

5. What is the estimated cost and timeline for developing a custom eCommerce CRM system?

Before starting, one should be aware of the expenses and schedule. Ask for a comprehensive analysis of the development expenses along with any extra fees for maintenance, integration, or customizing. Ask also for a project’s expected schedule so you may make plans and prevent delays that can affect the running of your company.